
How do I become a Customer Service Representative in Gladstone?
Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Gladstone
The following providers offer Customer Service Representative courses in Gladstone, Queensland.














































Common questions
In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.
Source: *Source: Australian Government Labour Market Insights
To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.
Related career opportunities
Browse occupations related to Customer Service Representative
Further reading


What can you do with a Certificate III in Retail?
13th October 2020
Most popular retail courses
21st July 2022All customer service representative courses
- Customer Experience: Elevate
- 10855NAT Certificate III in English Proficiency
- 10854NAT Certificate II in English Proficiency
- HLT47121 Certificate IV in Hospital or Health Services Pharmacy Support
- BSB20215 Certificate II in Customer Engagement
- Sales Representative Certificate (SA)
- BSBSS00094 Cyber Security Awareness Skill Set
- 11039NAT Certificate II in Career Preparation
- FWP30616 Certificate III in Timber Merchandising
- 10937NAT Diploma of English Proficiency
- BSBOPS304 Deliver and Monitor a Service to Customers
- BSB20211 Certificate II in Customer Contact
- BSB30215 Certificate III in Customer Engagement
- Undergraduate Certificate in Business
- Undergraduate Certificate in Fashion Business
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- BSBOPS305 Process Customer Complaints
- FNS40920 Certificate IV in Superannuation
- SIR20216 Certificate II in Retail Services
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- BSB30412 Certificate III in Business Administration
- FNS30515 Certificate III in General Insurance
- BSB30112 Certificate III in Business
- BSBOPS404 Implement Customer Service Strategies
- AUR30116 Certificate III in Automotive Administration
- 22629VIC Certificate II in Small Business Operations and Innovation
- SITSS00078 Customer Service Skill Set
- BSB30120 Certificate III in Business (Upgrade)
- BSB30120 Certificate III in Business (Customer Engagement)
- AUR21120 Certificate II in Automotive Sales (Service Station Sales and Service)
Customer Service Representative careers
Enhancing your career as a Customer Service Representative in Gladstone has never been easier with the range of courses available right at your fingertips. Whether you're just starting your journey or looking to upskill, you’ll find a variety of options that cater specifically to this dynamic field. By enrolling in Customer Service Representative courses in Gladstone, you can gain valuable skills and qualifications that will help you stand out in the job market. Additionally, exploring related business courses and retail courses can further broaden your knowledge and opportunities in customer engagement and operations.
Gladstone offers a thriving environment for customer service professionals, with a multitude of career paths such as Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager. By pursuing qualified training, you can develop the competencies necessary to excel in these roles. Additionally, the coverage of Retail Operations can enhance your understanding of the retail landscape, enabling you to connect with customers more effectively.
Furthermore, individuals who complete Customer Service Officer courses often claim that the skills learned are invaluable across numerous sectors. For those looking to climb the corporate ladder, transitioning into roles such as Customer Service Manager and Account Manager could be the goal. Gladstone is ripe with opportunities, so take the next step in your career by exploring the options available with Customer Service Representative courses in Gladstone today.