
How do I become a Customer Service Officer in Griffith?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Griffith
The following providers offer Customer Service Officer courses in Griffith, New South Wales.

















Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading


Most popular retail courses
21st July 2022
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- TLIE2007 Use communications systems
- FWP20616 Certificate II in Timber Merchandising
- FNS20120 Certificate II in Financial Services
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- SITHGAM023 Attend Gaming Machines
- PSPETH009 Maintain and Enhance Confidence in Public Service
- 10728NAT Certificate II in Spoken and Written English
- ICT20120 Certificate II in Applied Digital Technologies
- SITXFIN007 Process Financial Transactions
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- AUR21120 Certificate II in Automotive Sales
- LGA30120 Certificate III in Local Government (Leadership & Management)
- LGA50120 Diploma of Local Government (Rates)
- BSBOPS305 Process Customer Complaints
- LGA30120 Certificate III in Local Government
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- LGA30120 Certificate III in Local Government (Rates)
- BSB30415 Certificate III in Business Administration
- LGA40120 Certificate IV in Local Government
- 11040NAT Certificate III in Career Advancement
- BSBSS00107 Marketing and Communication Foundations Skill Set
- 10856NAT Certificate IV in English Proficiency
- 22646VIC Certificate IV in EAL (Further Study)
- HLTSS00065 Infection control Skill Set (Retail)
Customer Service Officer careers
If you're seeking to enhance your career prospects in the dynamic field of customer service, consider the diverse range of Customer Service Officer courses in Griffith. With 15 courses available, including 14 beginner options tailored for those with no prior experience, you can kickstart your journey with confidence. Popular beginner courses such as the Certificate III in Business and the Certificate II in Applied Digital Technologies equip you with essential skills that are vital in today’s customer-oriented work environment.
For those with existing experience or qualifications, you can also explore advanced training, such as the Certificate IV in Local Government. This course will help you refine your skills and prepare for leadership roles within customer service settings. Griffith, known for its vibrant community and growing job market, provides an excellent backdrop for your learning journey. By choosing a course linked to recognised training providers, you ensure you're receiving quality education that’s respected within the industry.
Explore related fields of study to further enhance your competence, such as Business courses and Customer Engagement. These categories not only complement your training but also broaden your understanding of customer service dynamics. By investing in Customer Service Officer courses in Griffith, you are setting yourself up for success in various customer service roles across different industries. Take the first step towards a rewarding career today!