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Customer Service Officer Courses in Richmond

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Richmond?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

If you're considering a career as a Customer Service Officer, the options in Richmond are plentiful, with a variety of courses tailored to suit both beginners and those with prior experience. There are 19 beginner courses, such as the Certificate III in Business BSB30120 and the Certificate II in Applied Digital Technologies ICT20120, provided by renowned training organisations like Greystone College and VTS. These courses are designed to equip you with essential skills and knowledge required for effective customer service roles in various settings.

Advanced learners can find courses such as the Certificate IV in Local Government, perfect for those looking to elevate their careers. In Richmond, providers like The Pharmacy Guild of Australia and ATI offer specialised training. After completing these Customer Service Officer courses in Richmond, you may wish to pursue job roles such as a Customer Experience Manager or a Customer Relationship Manager, both of which leverage the skills gained during your training.

Moreover, those working in Customer Service Officer roles can explore continuous development opportunities in related fields, including Business courses and Customer Engagement. Whether you’re in Richmond and keen to embark on your customer service journey or looking to enhance your existing skills, engaging with local training providers like SCA or TAFE NSW can lead to rewarding career opportunities in fields such as Customer Service Manager and Account Manager.