
How do I become a Customer Service Officer in Richmond?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Richmond
The following providers offer Customer Service Officer courses in Richmond, New South Wales.




















Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading


Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- ICT20120 Certificate II in Applied Digital Technologies
- PSPGEN100 Manage Conflict
- BSB30415 Certificate III in Business Administration
- PSPETH009 Maintain and Enhance Confidence in Public Service
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- AUR21120 Certificate II in Automotive Sales
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- LGA30120 Certificate III in Local Government (Rates)
- BSBOPS404 Implement Customer Service Strategies
- HLTSS00065 Infection control Skill Set (Retail)
- SITXFIN007 Process Financial Transactions
- FWP20616 Certificate II in Timber Merchandising
- SITSS00088 Online Engagement for Small Business
- FNS20120 Certificate II in Financial Services
- ICP31220 Certificate III in Print Communications
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- LGA30120 Certificate III in Local Government
- TLIE2007 Use communications systems
- 10856NAT Certificate IV in English Proficiency
- BSBOPS305 Process Customer Complaints
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- BSBTEC301 Design and Produce Business Documents
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- 22646VIC Certificate IV in EAL (Further Study)
- BSBWRT311 Write simple documents
- SIR30316 Certificate III in Business to Business Sales
Customer Service Officer careers
If you're considering a career as a Customer Service Officer, the options in Richmond are plentiful, with a variety of courses tailored to suit both beginners and those with prior experience. There are 19 beginner courses, such as the Certificate III in Business BSB30120 and the Certificate II in Applied Digital Technologies ICT20120, provided by renowned training organisations like Greystone College and VTS. These courses are designed to equip you with essential skills and knowledge required for effective customer service roles in various settings.
Advanced learners can find courses such as the Certificate IV in Local Government, perfect for those looking to elevate their careers. In Richmond, providers like The Pharmacy Guild of Australia and ATI offer specialised training. After completing these Customer Service Officer courses in Richmond, you may wish to pursue job roles such as a Customer Experience Manager or a Customer Relationship Manager, both of which leverage the skills gained during your training.
Moreover, those working in Customer Service Officer roles can explore continuous development opportunities in related fields, including Business courses and Customer Engagement. Whether you’re in Richmond and keen to embark on your customer service journey or looking to enhance your existing skills, engaging with local training providers like SCA or TAFE NSW can lead to rewarding career opportunities in fields such as Customer Service Manager and Account Manager.