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Customer Service Officer Courses in Shepparton

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Shepparton?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Shepparton

The following providers offer Customer Service Officer courses in Shepparton, Victoria.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

For those looking to enhance their career in customer service, the available Customer Service Officer courses in Shepparton provide an excellent foundation. With a total of 14 courses tailored to meet various skill levels, aspiring professionals can choose from beginner courses designed for newcomers as well as more advanced options for those with prior experience. This diverse range of courses allows learners to gain essential skills that are highly valued across numerous industries.

Among the popular beginner courses, the Certificate III in Business BSB30120 stands out for its comprehensive approach to fundamental business principles. Other noteworthy options include the Certificate III in Community Pharmacy SIR30116 and the Certificate II in Applied Digital Technologies ICT20120. These courses equip learners with the vital skills necessary to excel as a Customer Service Officer.

For experienced individuals looking to further their career, the Certificate IV in Local Government LGA40120 offers an advanced pathway. This qualification helps established professionals refine their skills and adapt to evolving industry standards. Such credentials can open doors to a variety of roles within the customer service field, including positions such as Customer Relationship Manager and Customer Service Manager.

The Customer Service Officer role connects to pivotal fields of study including Business courses and Customer Engagement. These academic areas not only prepare learners for practical challenges but also enhance their understanding of customer dynamics, making them adept at handling various customer interactions. Engaging with these subjects can significantly boost one's confidence when pursuing a career in customer service.

Shepparton boasts an array of career opportunities that await those who complete their training. From positions like Customer Service Representative to Account Executive, there is a strong demand for skilled professionals ready to deliver exceptional service. By enrolling in one of the many Customer Service Officer courses in Shepparton, individuals take the first step toward a rewarding and dynamic career, equipped with the skills necessary to thrive in today's fast-paced job market.