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Help Desk Support Courses in Victoria

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Victoria?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Victoria

The following providers offer Help Desk Support courses in Victoria.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Danford College
21979
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1
Integrity Business College
21739
1
RT Ringwood Training
22475
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're considering a career in the tech industry, enrolling in Help Desk Support courses in Victoria is a fantastic starting point. With a range of options available, including beginner courses like the Certificate III in Information Technology and the Certificate III in Business (Customer Engagement), there's something suitable for everyone. These courses are designed for those with no prior experience and will equip you with essential skills such as customer service, technical support, and basic IT knowledge, opening up pathways to various roles within the industry.

For those with prior experience, advanced Help Desk Support courses in Victoria like the Certificate IV in Information Technology (Systems Administration Support) can help you develop your skills further. Regardless of your current skill level, the knowledge gained from these courses prepares you for in-demand positions such as an IT Support Officer, Cloud Engineer, or even a Cyber Security Specialist. The diverse range of related job roles showcases the potential for growth and specialization, making it an exciting field to enter.

Studying Help Desk Support in Victoria not only provides you with foundational and advanced knowledge in IT but also connects you with a network of professionals and resources that can significantly enhance your career prospects. By pursuing these courses, you can set yourself up for success in various exciting roles, including Network Engineer and Information Systems Manager. Don't miss out on the opportunity to kick-start your career in this dynamic industry—explore the available Help Desk Support courses in Victoria and take your first step towards a fulfilling and prosperous career today!

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