All careers

Help Desk Support Courses in Queensland

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Queensland?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Queensland

The following providers offer Help Desk Support courses in Queensland.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
ARC Training
91007
1
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
Work Skills
31384
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Designer Life
32502
1
Collaboration Learning
52247
1
Tubal
51679
1
Arrow Training Services
6127
1
ALS Certificates and Diplomas
32044
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

Author Image Courses.com.au Team

Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

Author Image Courses.com.au Team

Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're seeking to begin a career in technology, particularly in Help Desk Support, you’re in the right place. There are various Help Desk Support courses in Queensland designed for individuals at every level of experience. For beginners, several fundamental courses are available, such as the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120. These programs provide essential skills that can lead you to a successful entry into the world of IT support.

Queensland offers a robust selection of Help Desk Support courses. For those who already have some background in IT or relevant qualifications, advanced training options are available such as the Certificate IV in Information Technology (Systems Administration Support) ICT40120. This qualification, along with others such as the Certificate IV in Information Technology (Cloud Computing) ICT40120, can provide a significant boost to your skill set, making you a more competitive candidate in the job market.

Understanding the various fields of study related to Help Desk Support is essential. For instance, you might also explore Information Technology courses that cover broader aspects of the industry, including IT Networks and System Administration. Immersing yourself in these subjects will not only enhance your knowledge but also prepare you adequately for real-world scenarios you may encounter in Help Desk Support roles.

Queensland, with its vibrant cities and growing technology sector, presents ample opportunities for those pursuing careers in Help Desk Support. The diverse training providers throughout the region ensure that you receive quality education recognised by industry bodies, enhancing your employability. For beginners, courses like the Entry to Tech Skill Set ICTSS00109 are designed to kickstart your journey in this exciting field.

Don’t miss your chance to explore the range of Help Desk Support courses in Queensland. Whether you're just starting or looking to advance your existing skills, there's a course tailored to your needs. Check out the available options, such as the Certificate II in Information, Digital Media and Technology ICT20115 and Certificate III in Information Technology (Basic Cloud Computing) ICT30120. Equip yourself with the skills needed for a rewarding career in Help Desk Support today!

Courses by location