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Help Desk Support Courses in Western Australia

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Western Australia?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Western Australia

The following providers offer Help Desk Support courses in Western Australia.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
Insight Training
32142
1
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
North Metropolitan TAFE
52786
2
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
AMA Training Services
2010
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1
South Metropolitan TAFE
52787
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

The demand for skilled professionals in the Help Desk Support field is high across Western Australia, making it an excellent time to consider enrolling in Help Desk Support courses in Western Australia. Whether you are just starting your journey in Information Technology or looking to enhance your existing skills, a range of courses is available to suit your needs. For beginners, consider the Certificate III in Information Technology ICT30120 or the Certificate III in Business (Customer Engagement) BSB30120. These courses provide a solid foundation for anyone new to the industry.

For those seeking to advance their career in Help Desk Support, there are also several options available tailored for experienced learners. The Certificate IV in Information Technology (Systems Administration Support) ICT40120 and the Certificate IV in Information Technology (Networking) ICT40120 are ideal for further developing your technical capabilities. Additionally, the Certificate IV in Information Technology (Cloud Computing) ICT40120 ensures that you are well-equipped to meet the increasing demand for cloud specialists in the help desk sector.

Western Australia is home to a vibrant community of training providers, including Registered Training Organisations (RTOs) recognised for delivering quality education in Help Desk Support. With a total of 10 Help Desk Support courses available, ranging from introductory programs like the Certificate II in Computer Assembly and Repair UEE20520 to advanced specialisations, you can find the right course to meet your aspirations. Whether you aim to enter the workforce or elevate your career, there are fantastic opportunities available through Help Desk Support courses in Western Australia to help you succeed.

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