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Help Desk Support Courses in New South Wales

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in New South Wales?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in New South Wales

The following providers offer Help Desk Support courses in New South Wales.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
ARC Training
91007
1
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
Australian Employment and Training Solutions
21912
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to kickstart a rewarding career in the tech industry, the Help Desk Support courses in New South Wales offer a fantastic foundation. There are a variety of training options available across the region, catering to both beginners and experienced learners seeking to enhance their skills. With a total of 9 courses to choose from, New South Wales is well-equipped to prepare you for roles in Help Desk Support and IT services.

For those new to the field, there are 6 beginner courses that can help you gain essential skills needed in Help Desk roles. The Certificate III in Information Technology ICT30120 is a popular starting point, providing practical knowledge in IT fundamentals. Another excellent option is the Certificate III in Business (Customer Engagement) BSB30120, which blends IT skills with customer service—an essential aspect of Help Desk Support.

For those looking to sharpen specific skills, the Certificate III in Information Technology (Basic Cyber Security Awareness) ICT30120 will ensure you’re well-versed in safeguarding information, while the Certificate III in Information Technology (Programming) ICT30120 allows you to grasp programming skills suited for a technical support role. Frequent collaboration with training providers like CEDoW and ARC Training ensures you’re learning from reputable sources in the New South Wales region.

If you already have a background in IT, the advanced courses available can further your expertise. For instance, the Certificate IV in Information Technology (Systems Administration Support) ICT40120 and the Certificate IV in Information Technology (Cloud Computing) ICT40120 focus on systems and network management, key areas that help desk professionals often navigate. Additionally, the respected Certificate IV in Information Technology (Networking) ICT40120 will broaden your technical skills, making you a valuable asset in any IT support team.

In New South Wales, further your education in Help Desk Support through our comprehensive IT pathways such as Information Technology courses, IT Support, and IT Networks and System Administration. Each of these pathways prepares you for crucial roles in the evolving tech landscape, ensuring your qualifications align with industry demands. Embark on your journey today by exploring the Help Desk Support courses in New South Wales and find the right course for you!

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