This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersInformation Officers respond to queries about their organisation's products and services via phone, email, and social media, while also managing records and follow-ups.
Get qualified to work as an Information Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Information Officer generally earns $1,450 per week ($75,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience can you expect a higher salary than people who are new to the industry.
There are currently 95,300 Information Officers employed in Australia right now and this job role grew very strongly over the last 5 years. Information Officers work in all industries and employment sectors, often employed by big business and government organisations.
Source: Australian Government Labour Market Insights
You can get started as an Information Officer with the Certificate III in Business Administration (keyboarding and admin skills) or the Certificate IV in Customer Engagement (conflict and communication skills). These courses take 6-12 months to complete. Vendor qualifications in various Microsoft Applications (Word, Excel, Powerpoint) may also be helpful.
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If you are looking to start a fulfilling career as an Information Officer, there are a variety of excellent Information Officer courses in Orange to choose from. Whether you're a beginner with no prior experience or an advanced learner seeking to enhance your qualifications, Orange offers diverse training options tailored to your needs. Popular beginner courses such as the Certificate III in Tourism SIT30122 and the Maintain and Enhance Confidence in Public Service PSPETH009 ensure that you gain the essential skills required to excel in this field.
For those with previous experience, advanced courses like the Diploma of Library and Information Services BSB50520 and the Certificate IV in Library and Information Services BSB40720 provide an opportunity to deepen your expertise and open doors to higher-level roles. Completing these courses can also make you an ideal candidate for various job roles linked to this profession, such as an Operations Coordinator or an Administration Manager.
As you embark on your journey to become an Information Officer, you may also want to explore additional fields of study. Courses in Business and Business Administration can further enhance your skill set and employability. The vibrant community in Orange, NSW 2800, supports learners aspiring to develop their careers. By investing in your education today, not only do you set yourself up for success, but you also contribute positively to the local workforce and community.