Courses for beginners
There are 3 courses available in Mackay Queensland for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business (Customer Engagement)
Blended, On Campus, Online, Traineeship
12 - 18 months
$1,580 - $5,930
- There are no mandated entry requirements.
+ 3 more
SIR30316
Certificate III in Business to Business Sales
Online, Traineeship
12 - 18 months
$2,700
- There are no mandated entry requirements.
SIR30216
Certificate III in Retail (Customer Relationships Skill Set)
Traineeship
2 months
Unavailable
- There are no mandated entry requirements.
Alffie
Courses for experienced learners
There are 7 courses available in Mackay Queensland for experienced learners with prior experience or qualifications.
CHC52021
Diploma of Community Services
On Campus, Online, Recognition for Prior Learning
12 - 18 months
$49
- There are no mandated entry requirements.
CHC41115
Certificate IV in Employment Services
Online, Traineeship
36 months
$42
- There are no mandated entry requirements.
Work Savvy
Bachelor of Business
On Campus, Online
36 months
$55,200
- There are no mandated entry requirements.
Business Consultant
Business Services Manager
Business Specialist
+ 14 more
Change And Communications Manager
Management Consultant
General Manager
Head of Digital Strategy Transformation
Innovation Strategist
Art Dealer
Partnerships Manager
Operations Analyst
Strategy Manager
Inventory Planner
Business Process Analyst
Client Services Officer
Investment Banking Analyst
Company Director
Alphacrucis University College
CHC51122
Diploma of Financial Counselling
Online
6 - 12 months
Unavailable
- There are no mandated entry requirements.
BSB50520
Diploma of Library and Information Services
Blended
18 months
Unavailable
- There are no mandated entry requirements.
North Metropolitan TAFE
Key questions
How can I become a client services officer?
To become a client services officer in Mackay, you may want to consider completing the Certificate III in Business (Customer Engagement). This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Mackay?
You can train to become a client services officer by completing a qualification with Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Mackay area that provide client services officer training. The closest campus is 29km away from the center of Mackay. You can also study a client services officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the client services officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about client services officer courses in Mackay
If you are considering a career as a Client Services Officer, exploring the available Client Services Officer courses in Mackay is a great starting point. Mackay offers a comprehensive selection of training opportunities, including beginner courses such as the Certificate III in Business to Business Sales and the Certificate III in Business (Customer Engagement). These courses are tailored for individuals with no prior experience, setting a solid foundation for a successful career in customer-centric roles.
For those with prior experience or qualifications, Mackay hosts advanced options such as the Diploma of Community Services and the Bachelor of Business. These qualifications not only enhance your knowledge but also open doors to various job roles within the industry. As a Client Services Officer, your skills will be invaluable in roles such as Customer Relationship Manager and Customer Experience Manager, providing enriching opportunities to make a positive impact in the workplace.
In addition to the formal education options, prospective Client Services Officers can benefit from understanding related job roles which may pique their interest. Roles like Service Delivery Manager and Customer Service Officer are just a few of the pathways that those with relevant training can pursue. With an array of Business courses and Customer Engagement options available in Mackay, this vibrant location is an excellent place to invest in your future as a Client Services Officer.
Further reading
How to start a career in Legal Services
17th June 2021
