How do I become a Customer Service Officer in Goulburn?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Goulburn
The following providers offer Customer Service Officer courses in Goulburn, New South Wales.
MCI Institute
91088
1
Upskilled
40374
2
Williams Business College
41316
1
Just Careers Training
91413
1
River Oak College
46425
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
TAFE NSW
90003
2
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
1
Australian College of Training
51269
1
Canberra Institute of Technology
0101
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- LGA30120 Certificate III in Local Government (Leadership & Management)
- FNS20120 Certificate II in Financial Services
- BSBTEC301 Design and Produce Business Documents
- SITSS00088 Online Engagement for Small Business
- SITXCCS014 Provide Service to Customers
- PSPETH009 Maintain and Enhance Confidence in Public Service
- 10856NAT Certificate IV in English Proficiency
- 22646VIC Certificate IV in EAL (Further Study)
- LGA40120 Certificate IV in Local Government
- AUR20116 Certificate II in Automotive Administration
- ICP31220 Certificate III in Print Communications
- 10728NAT Certificate II in Spoken and Written English
- AUR21120 Certificate II in Automotive Sales
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- BSBOPS305 Process Customer Complaints
- SITHGAM023 Attend Gaming Machines
- ICT20120 Certificate II in Applied Digital Technologies
- LGA50120 Diploma of Local Government (Rates)
- BSB30415 Certificate III in Business Administration
- TLIE2007 Use communications systems
- BSBWRT311 Write simple documents
- HLTSS00065 Infection control Skill Set (Retail)
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
Customer Service Officer careers
If you're considering starting a rewarding career in customer service, the Customer Service Officer courses in Goulburn offer a variety of options tailored to meet your educational needs. With 18 courses available, there's something for everyone, whether you're a beginner looking to enter the field or an experienced professional wanting to enhance your skills. Popular beginner courses include the Certificate III in Business and the Certificate II in Spoken and Written English. Both courses provide foundational knowledge crucial for success in customer service roles.
For those with some experience, advanced training options such as the Certificate IV in Local Government are also available. These courses are designed to build on your existing knowledge and skills, preparing you for more complex tasks in customer engagement and service delivery. These programmes are offered by reputable training providers in the Goulburn area, including TAFE NSW and CIT, ensuring quality education and recognised qualifications.
Graduates of the Customer Service Officer courses in Goulburn can explore various job roles within vibrant industries. Positions such as Customer Experience Manager and Customer Service Representative are in high demand, and the skills learned in these courses can directly lead to these opportunities. Additionally, for those interested in specialised areas, roles such as Client Services Officer and Account Manager could also be a great fit.
Learning about customer service not only opens doors in specific job roles but also dives into broader fields of study like Customer Engagement and general Business courses. With 16 beginner courses offered in Goulburn and a supportive learning environment provided by institutions like The Illawarra ITeC and Kiama Community College, you're in excellent hands to kick-start a fulfilling career as a Customer Service Officer. Explore your options today and take the first step towards a successful future!
