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Customer Service Representative Courses in Goulburn

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Goulburn?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Goulburn

The following providers offer Customer Service Representative courses in Goulburn, New South Wales.
River Oak College
46425
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Wesley Vocational Institute
90091
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Tubal
51679
2
Catholic Education Diocese of Wollongong
90487
1
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Alffie
41206
2
Learning Sphere
91718
1
College of Transformation, Education and Training
88213
1
Reach For Training
91280
1
Australian College of Higher Studies
90924
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're considering a career in customer service, exploring Customer Service Representative courses in Goulburn is a fantastic starting point. This vibrant regional centre in New South Wales offers various training opportunities to help you hone the skills needed to excel in this essential field. With a strong focus on interpersonal communication, problem-solving, and active listening skills, these courses provide the foundation necessary for success as a Customer Service Representative.

In Goulburn, you can choose from a variety of training providers, all of which are recognised for their quality education and skill-building in the customer service space. Upon completion of your training, you'll have the flexibility to pursue various roles including a Customer Service Officer, Customer Service Manager, or even a Retail Assistant. These positions not only offer rewarding career paths but also the opportunity to engage with customers in meaningful ways.

As you advance in your career, Goulburn presents numerous opportunities for progression. You might aspire to become a Customer Relationship Manager or a Customer Experience Manager, where you can play a crucial role in enhancing customer satisfaction and loyalty. Alternatively, positions such as Area Manager or Regional Manager are also within reach for those looking to climb the ladder in the customer service domain.

In summary, pursuing Customer Service Representative courses in Goulburn is an excellent way to kickstart your journey in this ever-growing industry. With an array of job roles available, such as Store Manager and Retail Supervisor, your career can flourish as you acquire essential skills and gain valuable experience. Don't hesitate—explore the options available in Goulburn today and take the first step towards an exciting career in customer service!