This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersHow do I become a Customer Service Officer in Sydney?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Sydney
The following providers offer Customer Service Officer courses in Sydney, New South Wales.
MCI Institute
91088
1
Williams Business College
41316
1
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
4
River Oak College
46425
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
Australia Learning Institute
41429
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
1
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
St George & Sutherland Community College
7091
1
Vital Training Solutions
91618
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- LGA40120 Certificate IV in Local Government
- BSBOPS404 Implement Customer Service Strategies
- TLIE2007 Use communications systems
- AUR20116 Certificate II in Automotive Administration
- 10856NAT Certificate IV in English Proficiency
- LGA30120 Certificate III in Local Government (Rates)
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- 11040NAT Certificate III in Career Advancement
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- SITXCCS014 Provide Service to Customers
- SITHGAM023 Attend Gaming Machines
- BSB30415 Certificate III in Business Administration
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- PSPETH009 Maintain and Enhance Confidence in Public Service
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- BSBWRT311 Write simple documents
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- 10728NAT Certificate II in Spoken and Written English
- HLTSS00065 Infection control Skill Set (Retail)
- SIR30316 Certificate III in Business to Business Sales
- FNS20120 Certificate II in Financial Services
- ICT20120 Certificate II in Applied Digital Technologies
- PSPGEN100 Manage Conflict
- 22646VIC Certificate IV in EAL (Further Study)
- AUR21120 Certificate II in Automotive Sales
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- LGA30120 Certificate III in Local Government
Customer Service Officer careers
If you're looking to kickstart your career in the customer service sector, there are ample opportunities through various Customer Service Officer courses in Sydney. With a diverse range of options, including popular beginner courses such as the Certificate III in Business and the Certificate II in Financial Services, you can gain the essential skills needed to excel in this ever-evolving field. Sydney, with its dynamic business environment, is an ideal location for prospective students to learn and grow within this arena.
For those aiming to enhance their qualifications, the region also offers advanced training such as the Certificate IV in Local Government. Institutions like TAFE NSW and CEDoW provide expert instruction, tailoring courses to meet industry standards and equipping you with the knowledge necessary to thrive. Whether you're just starting or looking to advance your career, these courses stand as a gateway to success in customer service.
Completing a course in customer service not only prepares you for the role of a Customer Service Officer but can also open pathways to various career opportunities within the field. Positions such as a Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager are just a few of the exciting roles that await those who successfully complete these qualifications. Each of these job roles plays a crucial part in ensuring that businesses maintain excellent customer relations in today’s competitive market.
Additionally, you’ll find that the business courses and customer engagement training provided in Sydney cater to the dynamic demands of local industries and help build a robust skill set that employers desire. With training organisations like Alpine Training and VTS offering comprehensive customer service programmes, aspiring professionals are well-equipped to excel in various roles, ensuring a promising future in the customer service domain.
