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Customer Service Officer Courses in Devonport

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Devonport?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

Embarking on a career as a Customer Service Officer in Devonport is an excellent choice, thanks to the wide array of Customer Service Officer courses in Devonport available. With a total of 16 courses, including 15 beginner options for those with no prior experience, learners can choose from practical and relevant programs like the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116. These courses are tailored to provide you with the foundational skills necessary for success in the customer service field, ensuring you're well-prepared for your future career.

Training providers such as TIAWA offer high-quality instruction in key areas that intersect with customer service roles, allowing students to learn directly from experienced professionals. Advanced learners can also explore options like the Certificate IV in Local Government LGA40120, which provides further insights and skills for those looking to advance their careers. Gaining a qualification in customer service not only opens doors to various job roles, such as Customer Service Manager and Customer Relationship Manager, but also positions you for success across multiple industries.

In addition to essential training, your career prospects in Devonport can be further enhanced by exploring related fields of study like Business courses and Customer Engagement. This comprehensive approach ensures that you develop the skills needed not just to become a competent Customer Service Officer but also to thrive as a Customer Service Representative or Client Services Officer. By investing in your education today, you can build a fulfilling career in customer service while contributing positively to your local Devonport community.