Retail Operations Courses Online

The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates. Learn more.

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package. Learn more.

If you need business skills to launch your startup or open a new business try the BSB40320 Certificate IV in Entrepreneurship and New Business. This nationally recognised qualification will help you develop a business plan and establish the level of risk management, compliance and financing required to get your business off the ground. The course covers: financial planning, marketing new business ventures, recruitment and onboarding, product promotion, customer service strategies. Enquire now for the list of graduation competencies, entry requirements, and enrolment centres near you. Learn more.

A Certificate III in Beauty Services provides students with broad skills and knowledge for success in a range of beauty industry roles. You will gain practical beauty skills including nails, waxing, lash and brows and basic make-up, while also learning about customer service, client consulting and product selection. This course is a pathway to jobs as a nail technician, cosmetic assistant, beautician or make-up artist in a busy salon. Learn more.

A Certificate III in Nail Technology SHB30315 is a perfect for students wanting to learn how to work in a nail salon. This is a practical qualification where students gain real work skills. They graduate with a basic understanding of skin and nail anatomy and know how to perform manicures, pedicures, natural and artificial nail treatments. The Certificate II in Nail Technology SHB30315 is a nationally recognised training qualification and part of the official Beauty Training Package. Learn more.

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities. Learn more.

Become a make-up artist with the Certificate III in Make-Up (SHB30215). This nationally recognised training course will equip you with the skills you need to work with beauticians, hairdressers, photographers, department stores, media organisations, and fashion houses. Over 18 weeks you’ll learn how to apply cosmetics and tanning products — as well as deliver key salon services (eyelashes, eyebrows etc). Enquire now for information about electives, career path options, and the opportunity for subsidised training. Learn more.

This nationally recognised training is designed to help businesses and individuals build their COVID-SAFE operating plans. Students will learn to follow organisational infection prevention and control policies and procedures, including implementing standard and transmission-based precautions and respond to infection risks in organisations operating in the retail industry. Learn more.

The MST60119 Advanced Diploma of Applied Fashion Design and Merchandising is for production and design specialists in the TCF (textile, clothing and footwear) industries. Over 12-18 months of study you will learn all aspects of TCF quality management as well as fashion industry trends and innovations, TCF fibre and fabric performance, presenting a design concept, estimating production costs, TCF computing technologies. Graduate with a range of fashion business and technical production skills. Enquire now for the full list of study units, specialisation electives, and upcoming enrolment dates. Learn more.

The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that drive profitability. Students gain real skills in managing budgets, reducing labour costs and implementing activities that improve the overall financial performance of the business. To enrol in this course students must already hold a Certificate IV in Retail Management or have relevant work experience and employment history (to be deterimined by your chosen course provider). The Diploma of Retail Leadership (SIR50116) is a nationally recognised training qualification and part of the official Retail Services Training Package. Learn more.

If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities. Learn more.

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol. Learn more.

Enrol in the Certificate II in Retail Services (Food Speciality) (SIR20216) if you want to work in a coffee shop, deli, supermarket, or food retail outlet. This nationally recognised course teaches you the fundamentals of food safety, storage, and handling — as well as how to sell food and process financial transactions. Graduate job-ready, with the confidence to join the workforce in food retail. Enquire now for the latest training dates and your eligibility for subsidised training. Learn more.

A Certificate II in Retail Cosmetics (SHB20116) prepares you for work in the cosmetics section of a chemist, salon, or department store. Over 6-12 months you will learn how to help customers choose beauty products, apply makeup, setup merchandise displays, and carry out financial transactions. Graduate with a nationally recognised qualification and ready to work. Enquire now for the course brochure and a list of training centres. Learn more.

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities. Learn more.

Gain advanced selling skills with the Certificate III in Retail (Food Speciality) (SIR30216). This nationally recognised training course qualifies you for work in supermarkets, delis, fruit and vegetable stores, coffee shops, and other food retailers. Over 12 months of face-to-face study you will learn how to build customer relationships and sell to retail customers — as well as the essential aspects of food safety, storage, and handling. Enquire now for the next enrolment dates, and if you are eligible for government funded training. Learn more.