Retail Operations Courses Online
Take control of your career in the fast-moving retail sector by studying an accredited retail qualification. Seek your first role or step up into management in style with courses that cover everything from retail sales, stock management and merchandising through to planning, effective leadership and advanced retail strategy.
These teachings will have you understanding some of the finer points of the retail industry. Grasp the importance of inventory metrics, customer engagement, staffing, security and internal and external communication. What you learn in these courses can help you get your foot in the door with junior retail jobs in Australia including customer service representative, retail assistant and cashier assistant. Already have some experience in the industry? Upskill and prepare to apply for mid-level roles like retail team leader or store manager. Depending on your career path and location, such roles can pay a weekly average salary of $960-$1,050.
Whether you have dreams of running your own retail empire or want to take the first step in a fast-paced, rewarding career, these retail courses can help you find your feet. Check them out today.
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Job Pathways
Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Popular Retail Operations Courses
There are 17 courses available for people who want a career in Retail Operations.
BSB30120
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Possible job outcomes:
Customer Service Representative
Executive Assistant
Administration Officer
Data Entry Clerk
Office Assistant
Receptionist
Personal Assistant
Accounts Clerk
Payroll Clerk
Appointment Setter
Operations Coordinator
Area Manager
Administration Manager
Regional Manager
Business Administrator
School Administration Officer
Scheduler
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates. Learn more.
BSB40320
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Possible job outcomes:
Retail Team Leader
Store Manager
Office Manager
Department Manager
Retail Supervisor
Retail Manager
Franchisee
Independent Contractor
Small Business Owner
Cafe or Restaurant Manager
If you need business skills to launch your startup or open a new business try the BSB40320 Certificate IV in Entrepreneurship and New Business. This nationally recognised qualification will help you develop a business plan and establish the level of risk management, compliance and financing required to get your business off the ground. The course covers: financial planning, marketing new business ventures, recruitment and onboarding, product promotion, customer service strategies. Enquire now for the list of graduation competencies, entry requirements, and enrolment centres near you. Learn more.
SIR30216
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Possible job outcomes:
Retail Assistant
Customer Service Representative
Customer Service Assistant
Cashier
Buyer
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.
This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team.
The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package. Learn more.
BSB40120
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Possible job outcomes:
Business Support Officer
Business Administrator
Presales Consultant
Administration Manager
Area Manager
Supervisor
Project Coordinator
Office Manager
Procurement Officer
Team Leader
Step into a supervisory or management role with the BSB40120 Certificate IV in Business. This nationally recognised qualification will level up your use of digital technologies and develop your critical thinking, business relationships and communication strategies. Even better you can choose from one of nine specialisation areas — leadership, administration, operations, sustainability, big data, cyber security, finance, records and information management, or procurement. Graduate with an arsenal of skills that support your actual job role.
Enquire now for the list of study units and enrolment opportunities near you. Learn more.
BSB30120
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Possible job outcomes:
Customer Service Assistant
Customer Service Representative
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities. Learn more.
BSB40120 & BSB40320
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Possible job outcomes:
Team Leader
Department Manager
Small Business Owner
Project Coordinator
Supervisor
Independent Contractor
This Dual Accreditation is designed to teach the spirit of entrepreneurship from an ecologically
sustainable development perspective. The Program provides a unique opportunity for students who
want to learn how to establish a new sustainable business or contribute to the development of new
sustainable projects at existing organisations. Enquire now for the list of entry requirements, study units, and upcoming enrolment dates. Learn more.
SHB30115
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Possible job outcomes:
Beautician
Eyelash and Eyebrow Technician
Retail Assistant
Nail Technician
Waxing Therapist
Makeup Artist
A Certificate III in Beauty Services provides students with broad skills and knowledge for success in a range of beauty industry roles. You will gain practical beauty skills including nails, waxing, lash and brows and basic make-up, while also learning about customer service, client consulting and product selection. This course is a pathway to jobs as a nail technician, cosmetic assistant, beautician or make-up artist in a busy salon. Learn more.
SHB30321
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Possible job outcomes:
Nail Technician
Retail Assistant
Beautician
Become a qualified nail technician with the SHB30321 Certificate III in Nail Technology. This nationally recognised qualification will teach you how to deliver a full range of nail services including manicures, pedicures, acrylic nail enhancements, and nail art. You’ll graduate job-ready with the skills you need to sell beauty products, process transactions, communicate with customers, and keep the nail salon hygienic and clean. Enquire now for the full list of study units, nail service competencies, and enrolment centres near you that offer this course. Learn more.
SHB30221
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Possible job outcomes:
Retail Assistant
Eyelash and Eyebrow Technician
Makeup Artist
Do you love make-up and cosmetics? With the nationally recognised SHB30221 Certificate III in Make-Up you could become a specialist make-up artist and work in beauty salons, day spas, or even film and TV. The course delivers specialist skills in creative make-up design for events, special occasions and photography, but you can also choose electives that will broaden your service offerings. Options include: spray tanning, waxing, recommending and selling beauty products, lash and brow treatments, creating a business plan, setting up a beauty business, and more. Enquire now for the full list of study units, availability of specialist electives, and upcoming course enrolment dates. Learn more.
HLTSS00065
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Possible job outcomes:
Retail Assistant
This nationally recognised training is designed to help businesses and individuals build their COVID-SAFE operating plans.
Students will learn to follow organisational infection prevention and control policies and procedures, including implementing standard and transmission-based precautions and respond to infection risks in organisations operating in the retail industry. Learn more.
SIR30216
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Possible job outcomes:
Retail Assistant
Cashier
Customer Service Assistant
Gain advanced selling skills with the Certificate III in Retail (Food Speciality) (SIR30216). This nationally recognised training course qualifies you for work in supermarkets, delis, fruit and vegetable stores, coffee shops, and other food retailers. Over 12 months of face-to-face study you will learn how to build customer relationships and sell to retail customers — as well as the essential aspects of food safety, storage, and handling.
Enquire now for the next enrolment dates, and if you are eligible for government funded training. Learn more.
SIR20216
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Possible job outcomes:
Fast Food Assistant
Customer Service Assistant
Cashier
Retail Assistant
Customer Service Representative
Enrol in the Certificate II in Retail Services (Food Speciality) (SIR20216) if you want to work in a coffee shop, deli, supermarket, or food retail outlet. This nationally recognised course teaches you the fundamentals of food safety, storage, and handling — as well as how to sell food and process financial transactions. Graduate job-ready, with the confidence to join the workforce in food retail.
Enquire now for the latest training dates and your eligibility for subsidised training. Learn more.
MST60119
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Possible job outcomes:
Senior Merchandiser
Retail Manager
Fashion Designer
The MST60119 Advanced Diploma of Applied Fashion Design and Merchandising is for production and design specialists in the TCF (textile, clothing and footwear) industries. Over 12-18 months of study you will learn all aspects of TCF quality management as well as fashion industry trends and innovations, TCF fibre and fabric performance, presenting a design concept, estimating production costs, TCF computing technologies. Graduate with a range of fashion business and technical production skills. Enquire now for the full list of study units, specialisation electives, and upcoming enrolment dates. Learn more.
SIR10116
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Possible job outcomes:
Customer Service Representative
Retail Assistant
The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities. Learn more.
SIR40316
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Possible job outcomes:
Area Manager
Buyer
Retail Manager
Department Manager
Retail Team Leader
Store Manager
If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities. Learn more.
SIR20216
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Possible job outcomes:
Customer Service Representative
Retail Assistant
Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol. Learn more.
SIR50116
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Possible job outcomes:
Store Manager
Retail Team Leader
Cafe or Restaurant Manager
Small Business Owner
Franchisee
Department Manager
Retail Manager
The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that drive profitability. Students gain real skills in managing budgets, reducing labour costs and implementing activities that improve the overall financial performance of the business. To enrol in this course students must already hold a Certificate IV in Retail Management or have relevant work experience and employment history (to be deterimined by your chosen course provider).
The Diploma of Retail Leadership (SIR50116) is a nationally recognised training qualification and part of the official Retail Services Training Package. Learn more.
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Courses by Location
Learn more about retail operations courses in your area.