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A Client Services Manager develops positive working relationships with clients of a business or organisation. You’ll liaise with customers and ensure they are happy with the service they have received. Client Services Managers might provide follow up service, answer any client queries and attend to any complaints or problems that arise.
Client Services Managers should have good interpersonal skills and a strong focus on customer service. You’ll need to be a good communicator and be able to understand client needs and concerns. Client Services Managers must be able to work well in a team environment and be able to manage their time well.
In Australia, a full time Client Services Manager generally earns $1,540 per week ($80,080 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people employed in this industry is expected to remain stable in coming years. There are currently 18,200 people working in this field in Australia and many of them specialise as a Client Services Manager. Client Services Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’d like to work as a Client Services Manager, consider enrolling in a Bachelor of Commerce. This course will give you the skills to take on a range of roles in the corporate finance sector with subjects including finance fundamentals, economic principles, business analytics, commercial law and professional practice. You’ll be able to specialise in an area of interest such as accounting, economics, innovation, marketing, business law, human resources, leadership or banking.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within banking and credit services. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Banking and Credit Services
Bank Teller
$960 weekly pay
Banking Officer
$1,150 weekly pay
Collections Officer
Entry Level Credit Analyst
Personal Banking Advisor
Banker
$1,540 weekly pay
Credit Controller
$1,340 weekly pay
Credit Officer
Finance Broker
$1,350 weekly pay
Finance Specialist
$1,630 weekly pay
Fraud Analyst
$1,400 weekly pay
Lending Officer
$1,250 weekly pay
Loan Administrator
Mortgage Broker
Relationship Manager
$1,730 weekly pay
Settlements Officer
Bank Manager
$2,400 weekly pay
Collections Manager
$1,820 weekly pay
Credit Manager
Credit Specialist
Learn more about Client Services Manager courses in your area.