The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.

Step up to senior management with the BSB60420 Advanced Diploma of Leadership and Management. This advanced qualification will teach you how to provide leadership across an organisation while managing innovation and continuous improvement. Over 12-18 months of study you will be developing your critical thinking and strategic communication skills. Graduate ready to implement a business plan and tackle a range of complex problems and strategies. Enquire now for the list of elective choices, entry requirements, and enrolment opportunities near you.

A Certificate III in Community Pharmacy SIR30116 is for students needing the practical skills to work in a pharmacy as a retail assistant. Students graduate knowing how to assist customers with a range of products: skin and anti-fungal; cough and cold relief; analgesic and anti-inflammatory; gastro-intestinal conditions; allergy relief; as well as support the on-site pharmacist. The Certificate III in Community Pharmacy SIR30116 is a nationally recognised training qualification and part of the official Retail Services Training Package.

The BSB80320 Graduate Diploma of Strategic Leadership is for graduate students wanting to improve their personal leadership style and professional competence as they lead organisations. Students complete 8 units with an overall focus on driving the development of high-end strategic plans that serve the vision and mission of their organisation. Enrolment in this qualification is limited to those with related studies (Diploma and up) plus 2-5 years relevant workplace experience with a significant level of leadership and management responsibility. The BSB80320 Graduate Diploma of Strategic Leadership is a nationally recognised training qualification and part of the official Business Services Training Package.

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.

If you love people, the SIT30122 Certificate III in Tourism opens up a wide range of jobs at theme parks, museums, wineries, cultural heritage sites, visitor information centres, tourist offices, and tourist attractions. With this nationally recognised qualification you’ll gain foundational knowledge of the tourist industry in Australia as well as skills in customer service and communication. Choose specialist electives to support job roles in tourism operations, tourism delivery, marine tourism, holiday parks and resorts, client and customer service, IT and administration. Enquire now for the list of entry requirements, specialist electives (and their availability) and upcoming enrolment dates.