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Concierge Courses in Victoria

A Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
      • NT
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Concierge in Victoria?

Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Victoria

The following providers offer Concierge courses in Victoria.
National Skills
45438
1
Alffie
41206
2
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Danford College
21979
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1
Integrity Business College
21739
1
MA Training Academy
40834
1
WAM Training
22054
1
Fire And Safety Australia
22250
1
Krause Health and Safety
45398
1
Baker Ebert
40958
1
Down to Earth Training and Assessing
51199
1
South West TAFE
3120
1
TAFE NSW
90003
1
William Angliss Institute
3045
1
Short Courses Australia
41261
1

Common questions

In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.

Source: Australian Government Labour Market Insights

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If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.

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Further reading

Career spotlight: Hospitality professionals

17th September 2019

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023

Most popular tourism and hospitality courses

26th July 2022

All concierge courses

Concierge careers

If you're considering a career as a concierge, exploring the numerous Concierge courses in Victoria is a great starting point. With a variety of options available, including beginner courses tailored for individuals with no prior experience, you can find the path that best suits your interests and career goals. Popular choices include the Certificate III in Business (Customer Engagement), delivered by IBC, and the Certificate II in Hospitality offered by Victoria University. These courses are designed to equip you with the essential skills required to excel in the vibrant hospitality industry of Victoria.

The concierge role is pivotal within various sectors, especially in tourism and hospitality. The skills gained from Customer Service Skill Set offered by Alffie and the Provide Service to Customers course can enhance your marketability in this competitive field. For those interested in further pursuing their career, related job roles such as Hotel Manager, Hotel Receptionist, and Front Office Supervisor all present exciting opportunities that are directly linked to the skills developed in concierge training.

To thrive in the dynamic concierge landscape in Victoria, consider enrolling in courses like the Certificate III in Hospitality by ACOT or the enriching Certificate III in Tourism (Holiday Parks and Resorts). Each of these programs not only helps you build a strong foundation in customer service and hospitality but also positions you well for roles such as Hotel Porter or Housekeeping Manager. With the right training and qualifications, you'll be well-equipped to make a lasting impression in the concierge services industry across beautiful Victoria.

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