
This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
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If you're looking to embark on a rewarding career in hospitality, exploring the Concierge courses in New South Wales is a fantastic place to start. The state offers a variety of beginner-friendly courses designed to provide the skills and knowledge necessary for a successful career in the concierge field. With 7 available beginner courses, you can find an option that suits your interests and career goals. For instance, the Certificate III in Business (Customer Engagement) is an excellent choice for those eager to grasp the essentials of customer service, while the Operate as Part of an Emergency Control Organisation course is perfect for understanding safety procedures in hospitality settings.
As you delve into the world of concierge services, you will encounter various job roles that complement this career path. Positions such as Hotel Manager, Hotel Porter, and Hotel Receptionist are integral to enhancing guest experiences, making your choice of courses even more relevant. Engaging in these roles not only secures your footing within the hospitality industry but also paves the way for exciting opportunities in customer engagement and service excellence in New South Wales.
For those seeking to broaden their horizons, the Tourism, Travel and Hospitality courses offer an enriching path that intertwines with concierge responsibilities. Courses such as the Certificate II in Hospitality and the Certificate III in Hospitality equip you with essential skills to provide high-quality service across various settings, whether it’s in hotels or holiday parks. This is particularly important in bustling areas of New South Wales, where the demand for skilled hospitality professionals continues to grow.
Taking the plunge into your concierge career starts with the right training. Whether you choose to specialise in a specific aspect of hospitality or pursue a versatile path, the Concierge courses in New South Wales are designed to give you a solid foundation. By investing in these courses, you are setting yourself up for success in roles such as Housekeeper or Front Office Supervisor. Start exploring these opportunities today and take your first step towards a dynamic and fulfilling career in the hospitality industry!