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Help Desk Support Courses in Townsville

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Townsville?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Townsville

The following providers offer Help Desk Support courses in Townsville, Queensland.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking for Help Desk Support courses in Townsville, you're in the right place. With the rise of technology and a growing demand for IT professionals, gaining the right qualifications is essential for anyone hoping to enter this field. Our comprehensive list of courses caters to both beginners and experienced learners, ensuring that there is a suitable option for everyone in the local area of Townsville, 4810 Australia.

For those just starting out, there are numerous beginner courses that provide the foundational skills necessary to excel in Help Desk Support. Popular choices include the Certificate III in Business (Customer Engagement) and the Certificate III in Information Technology (Basic Cyber Security Awareness). These courses are designed for learners without prior qualifications looking to build a solid base of skills in IT support.

For those who already have some experience, our selection of advanced Help Desk Support courses in Townsville includes several Certificate IV options. Courses like the Certificate IV in Information Technology (Systems Administration Support) and the Certificate IV in Information Technology (Networking) will equip you with the skills to tackle more complex IT challenges, preparing you for higher-level positions within the industry.

Whether you're interested in honing your skills through the Entry to Tech Skill Set ICTSS00109 or wish to explore the exciting realm of cloud computing with the Certificate IV in Information Technology (Cloud Computing), these courses will help you stay competitive in a fast-evolving field. The courses available in Townsville are designed to be flexible and cater to your personal learning pace, whether you prefer face-to-face interaction or online modules.

In summary, if you're keen to advance your career in IT, exploring the diverse Help Desk Support courses in Townsville is a smart move. With nine different courses available, ranging from beginner to advanced levels, you're sure to find the right programme to suit your needs. Don't hesitate to check out the course links provided, and take the first step toward a rewarding career in Help Desk Support today!