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Help Desk Support Courses in Brisbane

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Brisbane?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Brisbane

The following providers offer Help Desk Support courses in Brisbane, Queensland.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
ARC Training
91007
1
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
Work Skills
31384
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Designer Life
32502
1
Collaboration Learning
52247
1
Tubal
51679
1
Arrow Training Services
6127
1
ALS Certificates and Diplomas
32044
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to embark on a rewarding career in the technology sector, then exploring Help Desk Support courses in Brisbane is a fantastic starting point. With a variety of options tailored for both beginners and experienced learners, Brisbane offers an excellent range of courses to enhance your skills and boost your employability. For beginners, programs such as the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120 provide foundational knowledge and practical experience in IT support roles.

As you pursue your educational journey, you may find that courses like the Certificate IV in Information Technology (Systems Administration Support) ICT40120 and the Certificate IV in Information Technology (Networking) ICT40120 can cater to those with prior experience, leading you deeper into the Help Desk Support field. Brisbane is home to many renowned training providers who are recognised by industry bodies, ensuring that your qualifications will stand out in the job market.

In addition to the courses, it's essential to explore the various job roles that align with your new skills. Graduates of Help Desk Support programmes in Brisbane often pursue careers as an IT Support Officer, Service Desk Analyst, or even as a Cloud Support Technician. These roles demand strong problem-solving skills and a knack for communication, perfect for individuals keen on helping others navigate their technology needs.

For those considering long-term career aspirations, the Help Desk Support courses in Brisbane not only provide essential skills but also pave the way for advanced positions such as IT Manager or Network Engineer. By investing in your education through these comprehensive programmes, you'll be well-equipped to step confidently into the ever-evolving tech landscape of Brisbane and beyond. To explore more about your options, visit the complete list of Help Desk Support courses in Brisbane.