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Help Desk Support Courses in Mackay

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Mackay?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Mackay

The following providers offer Help Desk Support courses in Mackay, Queensland.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to launch or advance your career in the Help Desk Support field, Mackay offers a variety of courses tailored to meet the needs of both beginners and experienced professionals. With a total of nine courses available in the Mackay area, you can find the right training program to enhance your skills and boost your employability. Whether you are starting fresh or looking to upgrade your qualifications, there are options suitable for everyone.

For those new to Help Desk Support, consider enrolling in a beginner course such as the Certificate III in Information Technology ICT30120 or the Certificate III in Business (Customer Engagement) BSB30120. These courses lay a solid foundation in IT skills and customer service techniques that are essential for providing effective support. Other notable beginner options include the Certificate III in Information Technology (Basic Cyber Security Awareness) and the Entry to Tech Skill Set ICTSS00109, which help you to develop crucial competencies for various tech-related roles.

If you possess prior experience or qualifications, you may wish to explore advanced courses to further refine your abilities. The Certificate IV in Information Technology (Systems Administration Support) ICT40120 and the Certificate IV in Information Technology (Networking) ICT40120 provide in-depth knowledge and skills necessary to tackle more complex technical challenges. Alternatively, the Certificate IV in Information Technology (Cloud Computing) ICT40120 focuses on modern cloud technologies, making it a relevant choice for today's IT landscape.

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