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Help Desk Support Courses in Geelong

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Geelong?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Geelong

The following providers offer Help Desk Support courses in Geelong, Victoria.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Danford College
21979
1
Foundation Training Australia
31972
1
Australian Employment and Training Solutions
21912
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1
Integrity Business College
21739
1
RT Ringwood Training
22475
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

Embarking on a career in Help Desk Support is an excellent choice, particularly in Geelong, where the demand for skilled professionals continues to rise. Pursuing Help Desk Support courses in Geelong can equip you with the necessary skills to thrive in this dynamic field, offering you a pathway to various exciting job roles within the Information Technology sector. With local training providers offering accredited courses, you can be confident in your education, setting the stage for a successful career.

The Help Desk Support role serves as a crucial bridge between technology and users, making training in related IT fields essential. Consider exploring Information Technology courses that encompass a broad spectrum of skills, from troubleshooting software issues to managing IT infrastructure. Additionally, developing expertise in IT Support will further enhance your employability in Geelong’s tech landscape.

Geelong is home to a vibrant IT community, and acquiring qualifications in Help Desk Support can also lead to opportunities in various related job roles. The skills gained from the courses can set you on the path to becoming an IT Support Officer, or if you wish to take on more specialised roles, consider aiming to become a Security Analyst or a Network Manager. Each of these professions plays a pivotal role in today’s IT environment and underscores the importance of comprehensive training.

Furthermore, Help Desk Support training can be a stepping stone to advanced career options such as becoming a Cloud Engineer or an IT Manager. These roles often require a solid foundation in customer support and technical problem-solving, both of which are integral components of the Help Desk Support experience. By investing in your education today, you can unlock a future filled with potential.

Choosing the right course is vital in navigating your career journey; therefore, exploring Help Desk Support courses in Geelong is a strategic decision. With a focus on both technical skills and customer service excellence, these courses can prepare you for a rewarding career while addressing the local job market's needs. Join the ranks of IT professionals in Geelong and take the first step towards an enriching future in help desk support.