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Help Desk Support Courses in Ballarat

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Ballarat?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Ballarat

The following providers offer Help Desk Support courses in Ballarat, Victoria.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
Australian Employment and Training Solutions
21912
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to kick-start your career in the technology sector, exploring Help Desk Support courses in Ballarat is an excellent starting point. Offering a range of courses designed to meet various skill levels, Ballarat boasts both beginner and advanced options to prepare you for vital roles in IT support. From the Certificate III in Information Technology ICT30120 to the Certificate IV in Information Technology (Systems Administration Support) ICT40120, there are ample opportunities for everyone. Delivered by reputable training providers like Kangan Institute, you can learn directly from industry leaders.

For those new to the field, beginner courses such as the Certificate III in Business (Customer Engagement) BSB30120 and the Entry to Tech Skill Set ICTSS00109 focus on essential skills needed for effective customer service in a tech environment. These introductory programs are designed to equip learners with the foundational knowledge they need to thrive in help desk support roles, making it easier for them to transition into more advanced opportunities in IT.

Upon completing a Help Desk Support course, you may find numerous career pathways available to you. Job roles such as an IT Support Officer or an Service Desk Analyst are just the beginning. As you gain experience and skills, positions like Network Engineer or Cloud Engineer become attainable, offering progressive challenges and rewards.

Ballarat is an excellent hub for aspiring IT professionals, with its vibrant training community supporting students every step of the way. Engage in courses that not only cover technical skills but also include vital soft skills necessary for dealing with customers effectively. By pursuing Help Desk Support courses in Ballarat, you’re taking a significant step toward a fulfilling career in technology, backed by well-respected industry certifications and potential job placements in various tech-related roles. Explore your options today and start building the skills you need to succeed!