Local Government Customer Service Assistant Courses
A Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Local Government Customer Service Assistant
Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.
BSB30120
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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PSP30122
Duration
6 months - 12 months
Study mode
Blended, On Campus
The nationally recognised PSP30122 Certificate III in Government is an entry point into the Australian public service. With this qualification you could work in a wide range of areas including border protection, immigration, courts, government security, quarantine inspection, customs, and public administration. The course is geared towards security skills and safety, but you’ll also learn about public service legislation and compliance. Additionally, you’ll gain advanced communication and conflict managem...
Career opportunities
Duration
6 months - 12 months
Study mode
Blended, On Campus
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PSP20122
Get started in the public service with the PSP20122 Certificate II in Government. This nationally recognised certificate introduces you to the public service workplace and delivers an essential skillset in administration and business technologies. The course covers office communication, safety, document writing, and customer service. You’ll graduate job-ready and able to use a range of business software and office equipment. Enquire now for the full list of study units, graduation competencies, and enrolm...
Career opportunities
Estimated fee
From $43,458
The Bachelor of Business (Business Administration) aims to create well-rounded leaders proficient in strategic thinking and problem-solving. Students will gain key skills in areas such as financial management, ethics, law, negotiation, and organizational behavior. This course focuses on cultivating abilities in strategic planning, effective communication, and teamwork. It prepares students to navigate diverse workforces and addresses the increasing demands of today's competitive business environment.
Career opportunities
Estimated fee
From $43,458
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Related career opportunities
Browse occupations related to Local Government Customer Service Assistant.
Common questions
How much does a Local Government Customer Service Assistant earn?
In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Local Government Customer Service Assistant?
There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Local Government Customer Service Assistant?
A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.
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Obtain valuable skills and knowledge for maintaining the inner workings of the public service, including leadership, compliance, project management and government processes.
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Discover how to turn your passion for literature, arts, and culture into a fulfilling career with courses in library, museum, and gallery management.
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Want to join the Australian army, navy or air force? Here online you’ll find the nationally recognised courses that support your Australian Defence Force application.
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Courses in border security and customs will prepare you for a successful career, including units in legislation, government policy and organisational procedures.
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More information
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enquiries or direct questions to another staff member for further information. Local Government Customer Service Assistants might process customer payments, process applications or complaints or provide information on local government services.
Local Government Customer Service Assistants should have excellent interpersonal skills and be able to communicate with customers from a range of backgrounds. It’s important you can work as part of a team and follow correct procedures. Local Government Customer Service Assistants should be organised and be able to handle several tasks at one time.
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