Client Services Officer Courses
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
AI Exposure
Medium
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Client Services Officer
Get qualified to work as a Client Services Officer with a course recognised across Australia. Speak to a training provider to learn more.
BSB30120
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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BSB30120
Duration
10 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.
Career opportunities
Duration
10 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
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BSB50520
Duration
12 months - 24 months
Study mode
Blended, On Campus, Online
Get the qualification you need for leadership roles in academic or public libraries, galleries, museums, public records and archives with the BSB50520 Diploma of Library and Information Services. This nationally recognised diploma delivers a practical mix of leadership, administration and customer service skills — and provides opportunities to purse your own interest areas (or skill gaps). Choose from electives including: cataloguing tools, developing exhibitions, promoting literature and reading, maintai...
Career opportunities
Duration
12 months - 24 months
Study mode
Blended, On Campus, Online
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CHC51122
Duration
6 months - 18 months
Study mode
Blended, On Campus, Online
A CHC51122 Diploma of Financial Counselling is a community service qualification for students seeking a career assisting clients experiencing financial issues and need help managing debt and liquidity. Students gain the skills they need to recognise and respond to crisis situations and build effective counselling relationships.
Note: to receive this Diploma students require a minimum of 220 hours of practical work placement with a financial counselling agency.
The CHC51122 Diploma of Financial Counselling...
Career opportunities
Duration
6 months - 18 months
Study mode
Blended, On Campus, Online
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More information
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You might work in various sectors, including finance, healthcare, or customer service, handling inquiries, processing requests, and resolving issues. Key responsibilities include maintaining client records, delivering product information, and coordinating with internal teams to address client concerns.
Client Services Officers play a vital role in client satisfaction. You’ll need strong communication and interpersonal skills, enabling you to build relationships and effectively respond to client needs.
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