This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersA Concierge assists guests at hotels by managing services, making reservations, and providing local recommendations while ensuring excellent customer service.
Get qualified to work as a Concierge with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
Browse occupations related to Concierge
Are you looking to kickstart a rewarding career in hospitality? The Concierge courses in Geelong offer excellent opportunities for individuals wishing to enter this dynamic field. You can explore a variety of beginner courses designed for those with no prior experience, such as the Certificate III in Business (Customer Engagement) and the Certificate II in Hospitality. These courses are delivered by reputable training providers in the area, including IBC and VU.
Completing a course in concierge services can lead you to various fulfilling job roles within the industry. Consider becoming a Hotel Manager or a Hotel Receptionist, where you can put your skills to the test in lively environments. The skills you gain from Customer Service Skill Set and other related courses, such as Associate Degree in Resort and Hotel Management, will prepare you for these exciting career paths.
Beyond concierge services, there are various fields of study related to hospitality and tourism that can broaden your career prospects. For instance, check out the courses in Tourism, Travel and Hospitality, or explore opportunities in Accommodation. By pursuing Certificate III in Tourism or the Operate as Part of an Emergency Control Organisation course, you can enhance your capability in this vibrant sector. Geelong boasts a thriving community of training organisations that are committed to supporting your career ambitions every step of the way.