Retail Courses in Townsville

The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates. Learn more.

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package. Learn more.

The Certificate III in Business Administration is an entry level course perfect for students seeking careers in office and business environments or already working in roles like Office Assistant, Receptionist, Junior Personal Assistant or Payroll Officer. Students will gain immediate skills in keyboard speed and accuracy then develop further skills in processing accounts payable/receivable/payroll, time management and customer service. Learn more.

Are you about to start your own business and need specific skills to create a business and financial plan then launch your startup to the market? The Certificate IV In New Small Business BSB42618 teaches you how to establish the legal and risk management requirements of your small business or startup; undertake marketing activities; then build a business network of lasting relationships with employees, suppliers, freelancers, and contract workers. Enquire now for a full course schedule. Learn more.

The Certificate III in Business is for students seeking careers in an office or other business role such as customer service adviser, general clerk, typist or word processing operator. Students gain valuable skills in designing and producing documents, responding to customer complaints, working in a team and maintaining financial records. Learn more.

If you need business skills to launch your startup or open a new business try the BSB40320 Certificate IV in Entrepreneurship and New Business. This nationally recognised qualification will help you develop a business plan and establish the level of risk management, compliance and financing required to get your business off the ground. The course covers: financial planning, marketing new business ventures, recruitment and onboarding, product promotion, customer service strategies. Enquire now for the list of graduation competencies, entry requirements, and enrolment centres near you. Learn more.

A Certificate III in Nail Technology SHB30315 is a perfect for students wanting to learn how to work in a nail salon. This is a practical qualification where students gain real work skills. They graduate with a basic understanding of skin and nail anatomy and know how to perform manicures, pedicures, natural and artificial nail treatments. The Certificate II in Nail Technology SHB30315 is a nationally recognised training qualification and part of the official Beauty Training Package. Learn more.

Undertaking a Certificate IV in Small Business Management (BSB42518) will guide you through the business planning process and ensure your enterprise is equipped for the digital environment. You’ll also gain essential skills in financial management, WHS and compliance, as well as sustainable operations management. Graduate a confident leader ready to tackle emerging challenges for any 21st Century small businesses. Enquire now for enrolment and completion timeframes. Learn more.

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities. Learn more.

The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that drive profitability. Students gain real skills in managing budgets, reducing labour costs and implementing activities that improve the overall financial performance of the business. To enrol in this course students must already hold a Certificate IV in Retail Management or have relevant work experience and employment history (to be deterimined by your chosen course provider). The Diploma of Retail Leadership (SIR50116) is a nationally recognised training qualification and part of the official Retail Services Training Package. Learn more.

Get the skills you need for an exciting career in interior decorating with the Diploma of Interior Design (MSF50218). This 2 year course can be completed at a number of modern design campuses with options for accelerated learning. You will be studying all facets of interior design including colour schemes, lighting, design briefs, project documentation, 2D and 3D modelling — in residential or commercial settings. Graduate with a materials and finishes board to present to prospective employers or clients. Enquire now for enrolment requirements, elective choices and training dates. Learn more.

Get started in interior decorating with the MSF40118 Certificate IV in Interior Decoration. This nationally recognised qualification will teach you how to design colour schemes and decorate residential houses. The course covers: producing drawings to communicate ideas, 2D and 3D modelling, technical drawing, exploring the use of colour, history and theory of design, generating design solutions, and much more. There is also scope to work with interior lighting, furnishings, window coverings and merchandising displays. Enquire now for the full list of study units, career competencies, and upcoming enrolment dates. Learn more.

The Certificate IV in New Small Business (BSB42615) is designed for anyone setting up a small business in Australia. After completing the first 4 core units, students will understand legal and risk management obligations of small business owners, as well as create a business, marketing and financial plan. Students then complete a further 6 elective units based on the individual needs of each business owner. This could be in Customer Service, Marketing, Computer Applications, Leadership or Finance. The Certificate IV in New Small Business (BSB42615) is a nationally recognised training qualification and part of the official Business Services Training Package. Learn more.

If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities. Learn more.

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol. Learn more.

The Certificate II in Customer Engagement (BSB20215) teaches students how to engage with customers using a range of media and technologies. Focusing on following workplace guidelines, students learn how to use engagement guides or scripts while responding to customer queries and processing customer complaints. During the course students also become familiar with the standard methods of communication used in a modern workplace and how to determine the expectations and procedures in their own workplace. The Certificate II in Customer Engagement (BSB20215) is a nationally recognised training qualification and part of the official Business Services Training Package. Learn more.

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities. Learn more.

Learn to sell vehicles, spare parts, and services with the Certificate III in Automotive Sales (AUR31016). It’s a nationally recognised qualification that delivers the real-world skills you need to work and succeed in an automotive workshop and sales floor. This course covers workplace safety, customer service and complaints, processing sales, communication, stock control and warehousing. Enquire now for the course outline, training dates, and information about how to enrol. Learn more.

A Certificate III in Customer Engagement is the course for students seeking careers as Customer Service Representatives, Call Centre Operators or Sales Consultants. Students gain skills in dealing with customer complaints, customer service excellence, electronic communication, time management and teamwork. Learn more.