Customer Engagement Courses in Newcastle
There are 8 courses available in Newcastle for people who want to study customer engagement.
BSB30120
Online, On Campus, Distance, Workplace
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Possible job outcomes:
Customer Service Representative
Customer Service Assistant
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..
Average duration: 12 months.
SIR30316
Online, On Campus, Workplace
More info
Possible job outcomes:
Sales Representative
Customer Service Officer
A Certificate III in Business to Business Sales will give you the skills you need to work as a sales representative or customer service officer. This course is designed for anyone who sells products to other businesses as part of their work role. Whether you deal with wholesalers, large companies or small businesses, this qualification will help you build strong business to business relationships.
The Certificate III in Business to Business Sales covers a range of topics relevant to this field of work. Course delivery will vary depending on your provider, but you might cover subjects including building customer relationships and loyalty, optimising customer and territory coverage and providing sales solutions to customers. Enquire now for a full list of study units, entry requirements and start dates..
Average duration: 12 months.
Online, On Campus
More info
Possible job outcomes:
Risk Advisor
Compliance Manager
Financial Advisor
Superannuation Consultant
Client Services Officer
Financial Planner
Business Development Manager
Paraplanner
Finance Manager
The Master of Financial Planning delivers advanced knowledge and skills essential for a modern financial adviser's career. It covers both the practice and theory of financial planning, encompassing financial markets, investments, risk management, taxation, retirement and estate planning, and behavioural finance. This course equips students with a comprehensive understanding of the financial advising landscape, preparing them for successful careers in financial planning and advisory roles.
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Average duration: 18 months.
Online, On Campus
More info
Possible job outcomes:
Training Manager
People and Culture Manager
Customer Service Manager
Team Leader
Supervisor
Change Manager
Program Manager
Human Resources Specialist
Organisational Development Consultant
Human Resource Advisor
The Graduate Certificate in Business Psychology is tailored for graduates from diverse disciplines aiming to enhance their leadership and management skills through a psychological lens. This course focuses on improving performance and wellbeing in workplace settings, offering insights into business leadership, professional relationship building, influencing organisational change, and creating humane workplaces. Graduates will gain an understanding of human behaviour and its application in managing workplace relationships, alongside specialised skills in applied psychology and organisational behaviour, including psychological assessment and interviewing techniques.
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Average duration: 6 months.
Online, On Campus
More info
Possible job outcomes:
Investment Advisor
Insurance Broker
Business Development Manager
Financial Planner
Client Services Officer
Business Development Officer
Client Relationship Manager
Estate Planner
Wealth Manager
Retirement Planner
Superannuation Consultant
Financial Advisor
Compliance Manager
.NET Developer
Investment Analyst
Risk Advisor
Compliance Officer
Insurance Underwriter
The Graduate Certificate in Financial Planning is tailored for professionals seeking to enhance their expertise in investment, financial planning, and taxation, particularly for careers in personal financial advice. This course imparts knowledge about financial markets, financial products, financial planning strategies, and taxation law, crucial for personal financial management. It suits professionals without a bachelor's degree or those needing a bridging qualification to meet the Financial Planning Association's entry requirements, making it an essential step for advancing in the financial planning sector..
Average duration: 12 months.
SIR20216
Online, On Campus, Distance, Workplace
More info
Possible job outcomes:
Customer Service Representative
Retail Assistant
Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol..
Average duration: 12 months.
BSB20120
Online, On Campus, Distance, Workplace
More info
Possible job outcomes:
Office Assistant
Receptionist
Personal Assistant
Retention Specialist
Administrative Assistant
The BSB20120 Certificate II in Workplace Skills delivers the skills and confidence you need to get your first job, or re-enter the workforce after an extended break. Over 6-12 months of training you will gain communication and interpersonal skills, as well as the ability to use a range of business software and technologies. The course also covers: customer service, teamwork, and problem solving. Enquire now for entry requirements, graduation outcomes, and upcoming enrolment dates..
Average duration: 3 months.
SIR10116
Online, On Campus, Workplace
More info
Possible job outcomes:
Retail Assistant
Customer Service Representative
The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities..
Average duration: 6 months.
Frequently Asked Questions
Can I complete my qualification in Newcastle?
Yes, there are course providers who offer qualifications in customer engagement in Newcastle. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Newcastle area that provide training in customer engagement. The closest campus is 1km away from the center of Newcastle. You can also study a customer engagement course through online, distance or workplace learning. Find a course provider that best suits your needs.
What job opportunities can I expect from a career in customer engagement?
Job Pathways
Here are some potential career pathways within customer engagement. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.