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Help Desk Support Courses in Sydney

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Sydney?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Sydney

The following providers offer Help Desk Support courses in Sydney, New South Wales.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you are looking to kickstart your career in IT, our Help Desk Support courses in Sydney offer a range of options tailored to your needs, whether you are a beginner or an experienced learner. For those new to the field, consider enrolling in the Certificate III in Information Technology ICT30120 or the Certificate III in Business (Customer Engagement) BSB30120. These courses provide foundational skills essential for roles such as an IT Support Officer or a Service Desk Analyst, both integral to any IT environment.

For those who already have some background in the tech industry, advanced Help Desk Support courses in Sydney such as the Certificate IV in Information Technology (Systems Administration Support) ICT40120 can elevate your expertise and job prospects. Training providers such as the In Tech Institute of Technology and Pacific College of Technology deliver these valuable courses, designed for individuals aspiring to roles like Network Engineer or Cloud Engineer.

In addition to technical training, the Help Desk Support disciplines connect to broader fields of study including Information Technology courses and IT Support. The skills acquired from these programs can also prepare you for a diverse array of job roles, such as IT Operations Manager or Cyber Security Specialist. Each training provider’s coursework is recognised in the industry, ensuring you gain relevant knowledge that is valued by employers across Sydney.

Diving into the world of technology can be daunting, but with comprehensive Help Desk Support courses in Sydney, you can acquire the skills needed to succeed. Whether your goal is to become an IT Specialist or an Information Systems Manager, these courses provide a pathway to achieving your ambitions. Explore the available training options today and embark on a rewarding career in the growing field of IT.