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Customer Service Representative Courses in Ballarat

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Ballarat?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Ballarat

The following providers offer Customer Service Representative courses in Ballarat, Victoria.
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
1
Foundation Training Australia
31972
1
Australian Employment and Training Solutions
21912
1
IPS Institute
32186
1
Tubal
51679
3
Arrow Training Services
6127
1
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
MADEC
3957
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

Individuals looking to build a rewarding career in customer service can explore a variety of Customer Service Representative courses in Ballarat. With 17 diverse training options available, learners can choose from beginner courses suited for those with no prior experience to advanced qualifications for seasoned professionals. Notable beginner courses include the Certificate III in Retail and the Certificate III in Business (Customer Engagement), which provide essential skills in handling customer inquiries effectively.

For those seeking a more hands-on approach, consider the Customer Experience: Elevate programme or the Customer Service Skill Set. These courses not only enhance your service capabilities but also prepare you for various roles within the customer service domain. In Ballarat, the Frontier Institute of Technology is one of the reputable providers delivering these essential courses, making quality education accessible to local residents.

After completing the relevant Customer Service Representative courses in Ballarat, numerous job opportunities await. Graduates can pursue positions such as a Customer Service Officer, Retail Assistant, or even advance to roles like a Customer Experience Manager or Customer Service Manager. The demand for skilled professionals in these roles continues to rise, reinforcing the importance of receiving proper training in customer engagement.

Furthermore, expanding your skillset with advanced qualifications such as the Certificate IV in General Insurance or the Certificate IV in Hospital or Health Services Pharmacy Support enhances your career prospects. These advanced courses cater to those with existing experience, pushing you towards more comprehensive roles like a Area Manager or Retail Supervisor.

Within the vibrant community of Ballarat, aspiring customer service professionals can greatly benefit from courses that focus on key industries such as Business and Retail. The local training providers ensure that the courses are aligned with industry standards, making them highly relevant and valuable for those aiming to succeed in customer service roles. With commitment and the right training, your journey towards an exciting career in customer service can start right here in Ballarat.