Course providers in Queensland
The BSB50420 Diploma of Leadership and Management is for the next generation of business leaders who need highly developed emotional intelligence and the ability to communicate with influence. This nationally recognised diploma has a heavy focus on interpersonal skills and relationship building, while teaching you how to develop administrative systems, operational plans, budgets, policy and compliance documents. Choose electives in areas that support your job role: finance, administration, risk management, big data, industrial relations, customer service. Enquire now for the list of study units, elective choices, and upcoming enrolment dates.
Learn moreThe BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.
Learn moreStep into a supervisory or management role with the BSB40120 Certificate IV in Business. This nationally recognised qualification will level up your use of digital technologies and develop your critical thinking, business relationships and communication strategies. Even better you can choose from one of nine specialisation areas — leadership, administration, operations, sustainability, big data, cyber security, finance, records and information management, or procurement. Graduate with an arsenal of skills that support your actual job role. Enquire now for the list of study units and enrolment opportunities near you.
Learn moreGet the skills you need to become a successful workplace leader with the BSB40520 Certificate IV in Leadership and Management. This nationally recognised qualification covers the essential aspects of team leadership, workplace relationships, and operations management — then you choose electives that support your actual job role (eg, WHS and risk management, personal productivity, financial reporting, workplace diversity). You’ll graduate a more effective communicator with an arsenal of administration, IT, and digital work skills. Enquire now for the list of study units and upcoming enrolment dates.
Learn moreThe BSB40420 Certificate IV in Human Resource Management is for HR Co-ordinators or managers and line supervisors that also have HR responsibilities. Over 12-18 months of study you will learn how to support the learning and development of teams, and support the HR process at your organisation. The course covers: recruitment and onboarding, performance development, advanced payroll, work health and safety implementation, industrial relations, critical communication skills. Enquire now for the full list of study units, elective choices, and enrolment opportunities.
Learn moreThe BSB50120 Diploma of Business is for business leaders and unit managers needing a hands-one qualification that supports their actual job role. This nationally recognised diploma builds on your existing skills and allows you to specialise in one of nine different areas — operations, leadership, organisational development, compliance, sales, digital and data, procurement, records and information management, or evaluation. You’ll graduate with greatly improved confidence, critical thinking and communication skills. Enquire now for the unit list in each of the nine specialisation areas and upcoming enrolment opportunities.
Learn morePlease note - this is not a building related course. The BSB50820 Diploma of Project Management is for dedicated project managers and team leaders who have been assigned to a major project. You will learn how to scope and cost out a project, then manage the budget, quality, resources and work teams. Choose electives that support your job role including: communication, compliance and governance, critical thinking, team leadership, procurement, ICT and information systems. Enquire now for the full list of elective choices, study outcomes, and enrolment opportunities.
Learn moreStep up to senior management with the BSB60420 Advanced Diploma of Leadership and Management. This advanced qualification will teach you how to provide leadership across an organisation while managing innovation and continuous improvement. Over 12-18 months of study you will be developing your critical thinking and strategic communication skills. Graduate ready to implement a business plan and tackle a range of complex problems and strategies. Enquire now for the list of elective choices, entry requirements, and enrolment opportunities near you.
Learn moreBecome a paralegal with the BSB50720 Diploma of Paralegal Services. This nationally recognised business qualification will help you gain an in-depth understanding of the Australian legal system, and delivers the administrative skills you need to support a team of law professionals. The course covers: carrying out legal research, maintaining a legal filing system, writing complex documents, communicating in a legal services environment, and following legal instructions. You’ll also have the opportunity to specialise in key areas: contract law, tort law, litigation and evidence, property law, criminal law, family law, court procedures and much more. Enquire now for the full list of study units, entry requirements, and upcoming enrolment dates.
Learn moreGet started in marketing with the BSB40820 Certificate IV in Marketing and Communication. This nationally recognised qualification can be your entry point into a marketing role, or great for managers and small business owners who need the skills to increase their sales and outreach. The course covers: co-ordinating marketing activities, analysing consumer behaviour, carrying out market research, creating digital content, presenting your ideas and research, developing social media strategies, and more. You will also improve your overall skills in writing and critical thinking. Enquire now for the list of study units, graduation competencies, and upcoming enrolment dates.
Learn moreEntry requirements
Entry requirements set by ASQA are the basic qualifications and criteria that students must meet before enrolling in a nationally recognised course.
These requirements ensure students have the skills and knowledge needed to undertake this course.
- There are no formal academic requirements
- Additional entry requirements are set by individual course providers
Career opportunities
The Certificate II in Small Business Operations and Innovation will prepare you for the following roles.
Administrative Assistant
An Administrative Assistant performs a range of administrative duties for an organisation or business. You might work at the front desk or provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Administration Officer
Administration Officers are the office all-rounders that fix the photocopier, keep the kitchen well-stocked, and make sales reports and business le...
Receptionist
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
More about Certificate II in Small Business Operations and Innovation
The Certificate II in Small Business Operations and Innovation is an essential qualification for individuals looking to embark on a rewarding career in various sectors, particularly within Queensland. This course provides the foundational skills and knowledge in business, equipping students to thrive in the dynamic environment of small business operations. By studying this course, learners can explore related fields, such as Business courses, Retail courses, and Business Administration, which all play a crucial role in enhancing organisational efficiency and customer engagement.
Upon successful completion of the Certificate II in Small Business Operations and Innovation, graduates will find themselves well-prepared for various career opportunities within Queensland and beyond. Potential job roles include becoming a Customer Service Representative, Retail Assistant, or even an Administration Officer. The knowledge acquired through this qualification is not only applicable in retail settings but also extends to positions such as a Data Entry Operator and a Receptionist, ensuring graduates have a diverse range of career paths to choose from.
In addition to the direct career prospects, the course also emphasises critical skills in Customer Engagement and Retail Operations. These skills are vital for maintaining strong customer relations and ensuring operational success in today's competitive market. Graduates of the Certificate II in Small Business Operations and Innovation will be well-equipped to navigate the challenges of the business world, making them valuable assets to any organisation in Queensland. Investing in this qualification not only enhances your employability but also sets the stage for a prosperous career in small business and beyond.
Courses by location
- Certificate II in Small Business Operations and Innovation in Brisbane
- Certificate II in Small Business Operations and Innovation in Bundaberg
- Certificate II in Small Business Operations and Innovation in Cairns
- Certificate II in Small Business Operations and Innovation in Gladstone
- Certificate II in Small Business Operations and Innovation in Gold Coast
- Certificate II in Small Business Operations and Innovation in Gympie
- Certificate II in Small Business Operations and Innovation in Hervey Bay
- Certificate II in Small Business Operations and Innovation in Mackay
- Certificate II in Small Business Operations and Innovation in Maryborough
- Certificate II in Small Business Operations and Innovation in Rockhampton
- Certificate II in Small Business Operations and Innovation in Thuringowa
- Certificate II in Small Business Operations and Innovation in Toowoomba
- Certificate II in Small Business Operations and Innovation in Townsville
- Certificate II in Small Business Operations and Innovation in Yeppoon