Course providers in Western Australia
The BSB50420 Diploma of Leadership and Management is for the next generation of business leaders who need highly developed emotional intelligence and the ability to communicate with influence. This nationally recognised diploma has a heavy focus on interpersonal skills and relationship building, while teaching you how to develop administrative systems, operational plans, budgets, policy and compliance documents. Choose electives in areas that support your job role: finance, administration, risk management, big data, industrial relations, customer service. Enquire now for the list of study units, elective choices, and upcoming enrolment dates.
Learn moreThe BSB50120 Diploma of Business is for business leaders and unit managers needing a hands-one qualification that supports their actual job role. This nationally recognised diploma builds on your existing skills and allows you to specialise in one of nine different areas — operations, leadership, organisational development, compliance, sales, digital and data, procurement, records and information management, or evaluation. You’ll graduate with greatly improved confidence, critical thinking and communication skills. Enquire now for the unit list in each of the nine specialisation areas and upcoming enrolment opportunities.
Learn morePlease note - this is not a building related course. The BSB50820 Diploma of Project Management is for dedicated project managers and team leaders who have been assigned to a major project. You will learn how to scope and cost out a project, then manage the budget, quality, resources and work teams. Choose electives that support your job role including: communication, compliance and governance, critical thinking, team leadership, procurement, ICT and information systems. Enquire now for the full list of elective choices, study outcomes, and enrolment opportunities.
Learn moreGet the skills you need to run a busy office or work in the administration department with the BSB40120 Certificate IV in Business (Administration). This nationally recognised qualification delivers a full range of administrative skills including business writing and spreadsheets, IT and digital technologies, workplace information systems, business compliance, communication strategies, WHS programs, business meetings, and project work. Enquire now for the full list of study units, elective choices, and enrolment opportunities near you.
Learn moreLearn how to the manage the organisation’s HR function with the BSB50320 Diploma of Human Resource Management. This nationally recognised qualification is suited to HR Managers as well as independent HR consultants and advisors. The course covers: employee and industrial relations, team learning and development, workforce planning tools, business risk, WHS and worker’s compensation, payroll, HR information systems, employee health and wellness programs. Enquire now for the list of entry requirements, graduation outcomes, and upcoming enrolment dates.
Learn moreGet started in marketing with the BSB40820 Certificate IV in Marketing and Communication. This nationally recognised qualification can be your entry point into a marketing role, or great for managers and small business owners who need the skills to increase their sales and outreach. The course covers: co-ordinating marketing activities, analysing consumer behaviour, carrying out market research, creating digital content, presenting your ideas and research, developing social media strategies, and more. You will also improve your overall skills in writing and critical thinking. Enquire now for the list of study units, graduation competencies, and upcoming enrolment dates.
Learn morePlease note - this is not a building related course. If you want to be assigned to the next project team, try the BSB40920 Certificate IV in Project Management Practice. This nationally recognised qualification covers the essential project management techniques as well as risk management, procurement, HR, stakeholder engagement, cost management, digital security, and contract law. Choose electives that support your actual job role and graduate ready for work as a project administrator, contractors officer, or QA officer. Enquire now for the full list of study units, course outcomes, and training centres.
Learn moreThe BSB40120 Certificate IV in Business (Operations) is perfect for small business owners or managers who need hands-on operational skills in all facets of the business. This nationally recognised qualification covers: business planning, recruitment and onboarding, marketing and sales, customer service, risk management and governance, policy development, supplier negotiation, social media and the organisation’s website. Enquire now for the full list of study unit choices, graduation outcomes, and enrolment centres near you.
Learn moreThe BSB50120 Diploma of Business (Operations) is for anyone in a business service role and requires hands-on operational skills. This nationally recognised training course will teach you how to manage budgets, financial plans, financial compliance, payroll, business resources, recruitment and onboarding, records and administrative systems. You’ll also gain management level skills in critical thinking, leadership, communication. Enquire now for the full list of study units, entry requirements and enrolment centres near you.
Learn moreDo you need a business qualification that delivers a holistic blend of administration, management, and leadership skills? Try the BSB60120 Advanced Diploma of Business. This nationally recognised diploma will develop your critical thinking and emotional intelligence, as well as make you a more confident and effective communicator. The course covers: budgeting and finances, managing business resources, policy development, operationally planning, team management, continuous improvement, departmental safety and sustainability, risk management, and much more. Enquire now for the list of entry requirements, study units, and upcoming enrolment dates.
Learn moreEntry requirements
Entry requirements set by ASQA are the basic qualifications and criteria that students must meet before enrolling in a nationally recognised course.
These requirements ensure students have the skills and knowledge needed to undertake this course.
- There are no formal academic requirements
- Additional entry requirements are set by individual course providers
Career opportunities
The Certificate II in Small Business Operations and Innovation will prepare you for the following roles.
Administrative Assistant
An Administrative Assistant performs a range of administrative duties for an organisation or business. You might work at the front desk or provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Administration Officer
Administration Officers are the office all-rounders that fix the photocopier, keep the kitchen well-stocked, and make sales reports and business le...
Receptionist
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
More about Certificate II in Small Business Operations and Innovation
Enrolling in the Certificate II in Small Business Operations and Innovation offers a fantastic opportunity for individuals in Western Australia seeking to establish a successful career in the vibrant business landscape. This qualification equips students with essential skills in areas such as business management, customer service, and innovation, making graduates attractive candidates for various roles in the industry. By pursuing this course, learners can tap into the potential of thriving fields such as business courses and retail courses, enhancing their employability across different sectors.
The knowledge gained from the Certificate II in Small Business Operations and Innovation can lead to exciting career prospects in Western Australia. Graduates can aspire to positions such as a Customer Service Representative, providing excellent support to clients while honing their interpersonal skills. Alternatively, those interested in retail can look forward to becoming a Retail Assistant, where they can engage directly with customers and contribute to sales goals.
Students of this course will also find that their qualifications open doors to administrative roles, such as an Administration Officer or Receptionist, in various organisations throughout Western Australia. With a solid foundation in business operations, graduates can further explore opportunities as a Data Entry Operator or as an Administrative Assistant, contributing to efficient business processes. These roles not only offer rewarding experiences but also allow individuals to develop vital skills that are crucial in today’s fast-paced work environment.
As a prospective student, choosing to study the Certificate II in Small Business Operations and Innovation could be the first step towards a rewarding career in Western Australia’s business sector. By leveraging the skills and knowledge acquired from this course, you will emerge well-prepared to tackle the challenges of the modern workforce. Take charge of your future and explore the various paths available to you through business, retail, and administration, nurturing your passion for innovation and customer engagement along the way. Your journey begins now, and the possibilities are endless!