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Customer Service Representative Courses in Western Australia

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Western Australia?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Western Australia

The following providers offer Customer Service Representative courses in Western Australia.
River Oak College
46425
1
Academy Xi
1
South Regional TAFE
52790
1
Insight Training
32142
2
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Tubal
51679
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Training Unlimited
20891
1
Alffie
41206
2
Learning Sphere
91718
1
Reach For Training
91280
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Skills Strategies International
2401
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Cartec Training
52502
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
The University of Notre Dame Australia
0064
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're looking to kickstart your career in the customer service industry, the Customer Service Representative courses in Western Australia offer a comprehensive pathway for both beginners and experienced individuals. With up to 18 courses available across the region, you can choose from highly regarded options like the Certificate III in Retail and Certificate II in Retail Services. These courses provide the essential skills to excel in customer engagement roles, preparing you for a rewarding career in various sectors.

For complete novices, the choice is plentiful. Courses such as the Certificate III in Business (Customer Engagement) and Customer Service Skill Set are excellent starting points. Many training providers, including Cartec Training and Arrow Training Services, deliver these programs in Western Australia, ensuring you receive top-notch education tailored to local industry needs.

As you progress and gain experience, further options are available such as the Certificate IV in General Insurance and Certificate IV in Hospital or Health Services Pharmacy Support. These advanced courses will set you on a path to roles such as a Customer Service Manager or a Account Manager, giving you the opportunity to enhance your career prospects and earning potential.

Engaging in customer service education not only opens doors to various job roles like Service Delivery Manager and Customer Service Officer, but it also connects you to pathways in business and retail. By investing your time in a suitable course in Western Australia, you lay a solid foundation for a sustainable and thriving career in customer service, one that is vital to countless businesses across the region.

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