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Customer Service Representative Courses in Gold Coast

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Gold Coast?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Gold Coast

The following providers offer Customer Service Representative courses in Gold Coast, Queensland.
River Oak College
46425
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
Mastery Institute Australia
40813
3
Designer Life
32502
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Cornzal
31663
2
Axiom College
40489
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Precision Training
91808
2
Vocational Training Services
51843
2
Tubal
51679
2
Australia Unity Institute of Technology
2857
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
1 Education
6639
1
Alffie
41206
2
Learning Sphere
91718
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Brisbane Business and Hospitality Training
31983
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
BSI Learning
21371
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Youth Development and Training
31892
1
Gold Coast Training College
40816
1
Health Industry Training
32145
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Comtech Training
90933
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're looking to embark on a rewarding career in customer service, there are numerous Customer Service Representative courses in Gold Coast to help you get started. With a variety of beginner and advanced courses available, whether you’re entering the workforce for the first time or looking to expand your skills, you’ll find a course that suits your needs. For newcomers, popular options include the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120. These courses are designed to equip you with the essential skills needed in today’s customer-centric world.

In Gold Coast, training providers such as AUIT and MIA are committed to delivering high-quality education in customer service. For those interested in specialised skills, the Cyber Security Awareness Skill Set is also offered through providers like Comtech Training. These courses provide an excellent gateway for aspiring customer service representatives to develop both foundational and advanced skills relevant to the evolving job market.

With a total of 19 Customer Service Representative courses in Gold Coast, including advanced options such as the Certificate IV in General Insurance FNS41422, you're sure to find the right pathway to advance your career. Enrolling in one of these courses not only enhances your employability but also prepares you for a dynamic work environment where exceptional customer service is key. Explore your options today and take the first step towards a fulfilling career in customer service by visiting the Customer Service Representative courses in Gold Coast.