Help Desk Support Courses
Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.
AI Exposure
Low
Core skills such as social intelligence and complex physical tasks remain beyond the capabilities of current AI.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Help Desk Support
Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.
ICT30120
Duration
1 week - 24 months
Study mode
Apprenticeship, Blended, On Campus, Online, RPL, Traineeship
The ICT30120 Certificate III in Information Technology is for IT technicians and programmers seeking the most up-to-date skills in animation, cloud computing, cyber security, digital media, IT support, programming, ICT systems, and web development. You’ll develop your critical thinking and problem solving abilities, then graduate with the confidence to learn to work within a dynamic ICT team.
Enquire now for the full list of study units, elective streams, and upcoming enrolment dates.
Career opportunities
Duration
1 week - 24 months
Study mode
Apprenticeship, Blended, On Campus, Online, RPL, Traineeship
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BSB30120
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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ICT40120
Study mode
Blended, On Campus, Online
Become an ICT support technician with the ICT40120 Certificate IV in Information Technology (Systems Administration Support). This nationally recognised qualification will teach you how to support ICT system hardware, software, and operating systems — as well as programming basics and cyber security. You’ll graduate ready for work on the support team resolving ICT faults for users and clients.
Enquire now for the full list of study units, elective choices, and upcoming intake dates.
Career opportunities
Study mode
Blended, On Campus, Online
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ICT40120
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, Traineeship
The ICT40120 Certificate IV in Information Technology (Networking) is for IT technicians and programmers wanting to specialise in IT networks. Over 12-18 months of study you will learn the essentials of network scripting and programming, cyber security, and ICT fault resolution — as well as how to build LANS and enterprise wireless networks. The course also covers desktop environments, software deployment, and network documentation.
Enquire now for the full list of study units, entry requirements, and enr...
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, Traineeship
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Related career opportunities
Browse occupations related to Help Desk Support.
Common questions
How much do Help Desk Support Technicians earn?
In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
What are the job opportunities for Help Desk Support Technicians?
Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Labour Market Insights
How do I become a Help Desk Support Technician?
Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.
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More information
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure. They work on internal support desks at larger businesses and corporations, or commercial help desks at software companies and IT firms.
As a Help Desk Support Technician you’ll be responding to email, chat, and phone enquiries — troubleshooting system faults and setting up new users. You’ll require excellent problem solving, communication, and time management skills.
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