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Customer Service Representative Courses in Yeppoon

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

      Explore all careers
  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Representative in Yeppoon?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Yeppoon

The following providers offer Customer Service Representative courses in Yeppoon, Queensland.
River Oak College
46425
1
Academy Xi
1
MCI Institute
91088
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
Designer Life
32502
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Axiom College
40489
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Tubal
51679
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Alffie
41206
2
Learning Sphere
91718
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Brisbane Business and Hospitality Training
31983
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

Are you looking to kickstart your career in the thriving field of customer service? The Customer Service Representative courses in Yeppoon offer a fantastic opportunity to gain the skills and qualifications you need. With 18 courses available in Yeppoon, including 16 tailored for beginners, you can easily find the right fit for your learning journey. Popular beginner courses include the Certificate III in Retail and the Certificate III in Business (Customer Engagement). These qualifications are designed to equip you with essential skills to excel in roles such as a Customer Service Officer or a Retail Assistant.

For those with prior experience, advanced training options like the Certificate IV in General Insurance or the Certificate IV in Hospital or Health Services Pharmacy Support allow you to enhance your expertise and elevate your career. With the right qualifications, you can progress to senior positions such as a Customer Service Manager or a Store Manager, both of which are in high demand in Yeppoon and surrounding areas.

Understanding the various roles available within the customer service sector is vital for your career progression. Explore opportunities such as Account Manager, Retail Supervisor, and Client Services Officer. The Customer Service Representative courses in Yeppoon not only prepare you for these roles but also ensure that you are competitive in the job market. Start your journey today and unlock a rewarding career in customer service right in your local community!