Customer Service Manager Courses
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Customer Service Manager
Get qualified to work as a Customer Service Manager with a course recognised across Australia. Speak to a training provider to learn more.
BSB50620
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL
Become a marketing manager or independent marketing consultant with the BSB50620 Diploma of Marketing and Communication. This nationally recognised diploma builds on your existing skills and marketing knowledge, and teaches you how to develop advanced marketing and social medial engagement plans. During your studies you will be carrying out market research and conducting marketing audits, as well as learning copywriting and the subtle art of persuasion. The course also covers: the marketing mix, budgets a...
Career opportunities
Duration
6 months - 24 months
Study mode
Blended, Distance, On Campus, Online, RPL
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BSB50420
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
The BSB50420 Diploma of Leadership and Management is for the next generation of business leaders who need highly developed emotional intelligence and the ability to communicate with influence. This nationally recognised diploma has a heavy focus on interpersonal skills and relationship building, while teaching you how to develop administrative systems, operational plans, budgets, policy and compliance documents. Choose electives in areas that support your job role: finance, administration, risk management...
Career opportunities
Study mode
Blended, Distance, On Campus, Online, RPL, Traineeship
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BSB50120
Duration
4 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
The BSB50120 Diploma of Business is for business leaders and unit managers needing a hands-one qualification that supports their actual job role. This nationally recognised diploma builds on your existing skills and allows you to specialise in one of nine different areas — operations, leadership, organisational development, compliance, sales, digital and data, procurement, records and information management, or evaluation. You’ll graduate with greatly improved confidence, critical thinking and communicati...
Career opportunities
Duration
4 weeks - 24 months
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
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BSBTWK401
The BSBTWK401 Build and Maintain Business Relationships develops the skills and knowledge needed to establish, develop, and maintain effective work relationships and networks. It applies to individuals with broad knowledge of networking and negotiation, including freelance or contract workers. This focuses on relationship building and negotiation skills, enabling individuals to contribute to solutions for unpredictable problems and provide guidance to others.
Enquire now for a full list of entry requireme...
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Related career opportunities
Browse occupations related to Customer Service Manager.
Common questions
How much do Customer Service Managers earn?
In Australia, a full time Customer Service Manager generally earns $1,800 per week ($93,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
What are the job opportunities for Customer Service Managers?
There are approximately 34,300 Customer Service Managers employed in Australia right now, and several thousand jobs are expected to open up over the next 5 years. Customer Service Managers often have their own private businesses but are also employed by corporate enterprises, private businesses, government departments, and community service organisations across all industries and employment sectors.
Source: Australian Government Labour Market Insights
How do I become a Customer Service Manager?
To get started as a Customer Service Manager you’ll need outstanding interpersonal skills and a Diploma of Customer Engagement (or similar qualification). This course takes 12-18 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
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More information
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standards for all areas of the organisation, then implement procedures, training, incentives, and reviews to ensure they are maintained.
As a Customer Service Manager you could be managing a call centre or service team, dealing with an escalated customer complaint, delivering a training session to the sales department, or reporting customer satisfaction data to the company’s executives. You’ll need excellent communication skills and high degree of empathy.
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