Customer Service Manager Courses in Melbourne
Unfortunately, there are no course providers on our network that provide customer service manager training in Melbourne. However, there are 11 courses available within the Melbourne for people who want to study a related field.
BSB30120
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Possible job outcomes:
Customer Service Assistant
Customer Service Representative
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities. Learn more.
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Possible job outcomes:
Marketing Communications Manager
Sales and Marketing Manager
Media Planner
Campaign Manager
Account Manager
Business Development Manager
Social Media Manager
Marketing Manager
Brand Manager
Digital Marketing Manager
The Master of Management (Marketing) imparts contemporary management skills with a focus on marketing strategy and planning. Students will develop the confidence to manage organisations and achieve business objectives efficiently and effectively. This course is tailored for those seeking to excel in leadership roles, combining marketing acumen with broad management expertise to guide businesses towards success in dynamic market environments.
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Possible job outcomes:
Finance Manager
Business Development Manager
Project Manager
Account Manager
Management Consultant
Business Manager
Business Analyst
Managing Director
The Graduate Diploma of Business encompasses key areas such as financial analysis and budget control, marketing principles, consumer behaviour, and market systems, including their constraints. Additionally, it delves into the effects of government policy on the business landscape. This course is designed to provide a comprehensive understanding of various crucial business aspects, ideal for those seeking to enhance their knowledge and skills in the business sector.
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Possible job outcomes:
Client Services Officer
Risk Advisor
Compliance Manager
Paraplanner
Finance Manager
Business Development Manager
Financial Planner
Financial Advisor
Superannuation Consultant
The Master of Financial Planning delivers advanced knowledge and skills essential for a modern financial adviser's career. It covers both the practice and theory of financial planning, encompassing financial markets, investments, risk management, taxation, retirement and estate planning, and behavioural finance. This course equips students with a comprehensive understanding of the financial advising landscape, preparing them for successful careers in financial planning and advisory roles.
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Possible job outcomes:
Wealth Manager
Client Relationship Manager
Estate Planner
Retirement Planner
Business Development Officer
Compliance Manager
Insurance Underwriter
Risk Advisor
Client Services Officer
.NET Developer
Investment Analyst
Financial Planner
Superannuation Consultant
Financial Advisor
Compliance Officer
Business Development Manager
Investment Advisor
Insurance Broker
The Graduate Certificate in Financial Planning is tailored for professionals seeking to enhance their expertise in investment, financial planning, and taxation, particularly for careers in personal financial advice. This course imparts knowledge about financial markets, financial products, financial planning strategies, and taxation law, crucial for personal financial management. It suits professionals without a bachelor's degree or those needing a bridging qualification to meet the Financial Planning Association's entry requirements, making it an essential step for advancing in the financial planning sector. Learn more.
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Possible job outcomes:
Business Administrator
Customer Service Officer
Office Manager
Account Manager
Administration Officer
Marketing Executive
The Diploma in Business offers comprehensive core knowledge and skills essential for understanding business dynamics. It covers key areas like communication, marketing, and management, and promotes the development of critical thinking skills. Students learn to craft strategic business and marketing plans and to spot opportunities in various business scenarios. The course includes in-depth research, analysis, and interpretation of both domestic and international business environments, preparing students to navigate and respond effectively to diverse business challenges and opportunities.
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Possible job outcomes:
Financial Advisor
Financial Planner
Marketing Manager
Human Resources Manager
Economist
Paraplanner
Accountant
Financial Analyst
Business Analyst
Finance Consultant
International Trade Officer
Client Services Officer
Wealth Manager
The Bachelor of Commerce (Financial Planning) equips students with the skills essential for personal financial goal achievement and professional advisory roles. This course delves into critical financial facets such as retirement, taxation, investment, and estate planning. By blending theoretical underpinnings with practical applications, graduates are prepared to craft sound financial strategies and provide informed advice. Learn more.
SIR30316
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Possible job outcomes:
Customer Service Officer
Sales Representative
A Certificate III in Business to Business Sales will give you the skills you need to work as a sales representative or customer service officer. This course is designed for anyone who sells products to other businesses as part of their work role. Whether you deal with wholesalers, large companies or small businesses, this qualification will help you build strong business to business relationships.
The Certificate III in Business to Business Sales covers a range of topics relevant to this field of work. Course delivery will vary depending on your provider, but you might cover subjects including building customer relationships and loyalty, optimising customer and territory coverage and providing sales solutions to customers. Enquire now for a full list of study units, entry requirements and start dates. Learn more.
BSB20120
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Possible job outcomes:
Receptionist
Personal Assistant
Office Assistant
Retention Specialist
Administrative Assistant
The BSB20120 Certificate II in Workplace Skills delivers the skills and confidence you need to get your first job, or re-enter the workforce after an extended break. Over 6-12 months of training you will gain communication and interpersonal skills, as well as the ability to use a range of business software and technologies. The course also covers: customer service, teamwork, and problem solving. Enquire now for entry requirements, graduation outcomes, and upcoming enrolment dates. Learn more.
SIR10116
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Possible job outcomes:
Customer Service Representative
Retail Assistant
The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities. Learn more.
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Job Pathways
Here are some potential career pathways within customer engagement. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.