About ITeC Academy

If you’re passionate about helping others and want to work in a team that truly makes a difference, ITeC Academy’s Certificate II in Health Support Services is the perfect entry point into the world of hospitality within aged care. This hands-on, supportive program is designed to give you the practical skills and knowledge to provide support through food handling, meal preparation, and other essential hospitality tasks in aged care environments.

In aged care, food isn’t just about nutrition – it’s about comfort, dignity, and wellbeing. This course prepares you to communicate effectively, follow known routines and procedures, and work as part of a team to provide meals and customer service that enhance the lives of older people. You’ll learn how to:

• Prepare and serve food safely in health or community services settings
  
• Follow hygiene, infection control and food safety procedures
  
• Understand and use basic medical terminology related to nutrition and care
  
• Carry out manual tasks such as lifting and moving kitchen supplies safely
  
• Work with diverse individuals with empathy and cultural sensitivity
  
• Operate within established site procedures and use workplace resources effectively
  
• Support the effective functioning of health and aged care teams

ITeC Academy’s SITXFSA005 – Use Hygienic Practices for Food Safety course provides the essential knowledge and skills needed for anyone working in a food handling role. Designed for staff who handle food under supervision, this course is ideal for those employed in cafés, restaurants, canteens, supermarkets, catering businesses, sandwich shops, fast food outlets, or food service areas in hotels and bars.

Whether you’re preparing raw meat, serving ready to eat food, or storing cold food and hot food, you’ll learn how to follow food safety standards and protect your customers from food-borne illnesses. You’ll gain a solid understanding of food hygiene, the importance of personal hygiene (including when and how to wash your hands with soapy water), and how to keep food safe during storage, preparation, and service.

NEXT COURSE STARTS: Enrol anytime
DURATION: Self-paced. Must complete within 4 weeks
LOCATION: By correspondence w/ practical assessment at ITeC Academy, Wollongong

NOTE: All participants must wear enclosed shoes

Elevate your career in the food industry with the nationally recognised Food Safety Supervisor Course at ITeC Academy. This comprehensive course provides the skills and knowledge needed to become a certified Food Safety Supervisor, responsible for ensuring safe food handling practices and compliance with food safety laws across various sectors including hospitality, processing, retail, health, and community services.

As a Registered Training Organisation (RTO), ITeC Academy delivers nationally recognised training aligned with the NSW Food Authority’s requirements. This includes all current Food Safety Supervisor Certification standards, plus the official COVID-19 Food Safety Supervisor Training Module mandated for New South Wales.

START DATES: Enrol anytime
DURATION: Complete within 8 weeks
LOCATION: By correspondence w/ practical assessment at ITeC Academy, Wollongong

ITeC Academy’s White Card Wollongong training course is delivered as a face to face training program, where students will be directly supervised to help aid completion during their vocational education experience.

A White Card (General Construction Induction Card) is a mandatory requirement for construction industry workers in Australia. Completing this nationally recognised training means you can access operational construction zones and construction sites. Holding a valid White Card (General Construction Induction Card) means that you have completed official, certified general construction induction training with a registered training organisation within Australia. 

White Card is the common name for the ‘Prepare to Work Safely in the Construction Industry CPCCWHS1001′ nationally recognised training.

ITeC is a registered training organisation (RTO) with qualified and experienced trainers so you can be assured this training course will give you comprehensive training in how to prepare to work safely, recognise hazards, safety legislative requirements and risk management . 

Applicants deemed competent and upon successful completion of this training course will receive a Statement of Attainment (SoA) and SafeWork NSW Statement of Training. Your White Card won’t expire until you stop working in the construction industry, unless you are not employed for 2+ years in the construction industry – then you will need to complete the course again.  

We deliver White Card Wollongong at ITeC’s Construction Hub located in Coniston. 

Barista Course Wollongong

Join this fun and immersive workshop designed to provide you with hands-on training using a commercial coffee machine, enabling you to learn how to create the most common beverage styles in the barista industry today.

During this 3 hour barista course, you will learn the following essential skills:

Mastering the Commercial Barista Machine: Delve into the intricacies of operating and maintaining a commercial barista machine.

Making Coffee: Learn about extraction and making coffee styles.

The Art of Grind Selection: Understand the critical role grinders and grind selection plays in the coffee-making process in this course.

Milk Texturing: Elevate your beverage creations by learning how to texture milk to perfection.

NOTE: Minimum age for this course is 15 years. All participants must wear enclosed shoes.

Unlock the leadership potential within your team with practical, flexible, interactive workshops designed for today’s dynamic business landscape. Covering Difficult Conversations, Managing Workplace Relationships, Situational Leadership SLII® and Innovation, these modules help you adapt your leadership style, navigate tough conversations, drive team performance and develop strategic thinking.

Choose one or bundle all workshops at a discount. With customisable modules, you can focus on what matters most, whether you’re an emerging leader or an experienced executive looking to enhance your impact.

LEAD DIFFICULT CONVERSATIONS
Upcoming Date: 6 November 2025, 9am – 5pm
Duration: 1 day face to face workshop + option to complete an accredited course

Through practical strategies and guided exercises, the workshop explores how to communicate clearly, manage emotions and de-escalate tension. Participants will engage in immersive simulations to practice leading challenging discussions in a safe and supportive environment. By the end of the day, you’ll walk away with increased confidence and a toolkit for handling difficult conversations with professionalism and empathy.

Strengthen your leadership skills by learning how to navigate tough conversations with confidence, empathy, and clarity.

MANAGING WORKPLACE RELATIONSHIPS
Upcoming Date: 7 November 2025, 9am – 5pm
Duration: 1 day face to face workshop + option to complete an accredited course

Enhance your leadership skills with our comprehensive program designed to help you navigate challenging workplace conversations and manage relationships effectively. This workshop equips you with practical strategies to lead with confidence, foster positive workplace dynamics and address issues constructively, making it suitable for leaders across all industries.

Take the next step in your leadership journey and gain the essential tools to lead effectively and manage workplace relationships with ease.

LEAD DIFFICULT CONVERSATIONS AND MANAGING WORKPLACE RELATIONSHIPS
Upcoming Dates: 6 & 7 November 2025, 9am – 5pm
Duration: 2 days face to face workshops

Take advantage of our special offer by combining two impactful workshops for a discounted price. Delivered separately over two days, this combined option allows you to build your skills progressively while gaining practical tools to handle workplace challenges with confidence and empathy.

Perfect for leaders across all industries, this two-part experience offers a supportive, hands-on environment to grow your leadership capabilities.

SITUATIONAL LEADERSHIP SLII®
Upcoming Date: 17 October 2025, 9am – 5pm
Duration: 1 day face to face workshop + pre-course online self-assessment

Unlock success with Blanchard Australia SLII® leadership model. In today’s fast-paced world, leaders need to be adaptive. SLII® helps leaders diagnose team members’ development levels and provide the right support and direction at the right time. With 40 years of research, the SLII® model builds stronger relationships, boosts performance, and fosters a motivating work environment.

Benefit from a proven, easy-to-understand framework that accelerates development, enhances performance and improves engagement and retention. Lead with confidence and drive results with SLII®.

YES, YOU CAN INNOVATE
Upcoming Date: 14 November 2025, 9am – 5pm
Duration: 1 day face to face workshop
Includes: Six I’s of Innovation Individual Profile

Unlock your team’s potential to drive innovation and contribute to your organisation’s success. In an era of constant change, the ability to identify opportunities, generate ideas and create lasting impact is essential. This hands-on workshop will equip your employees with the skills, tools and mindsets needed to excel and add value to your organisation.

Empower your team to create and implement impactful ideas using the proven Six ‘I’s® methodology and drive sustainable success.

THE LEADERSHIP MASTERY PACKAGE
Duration: 4 workshops over 4 days

Elevate your leadership skills with this dynamic program, combining four powerful separate workshops delivered over four days. Learn practical techniques to navigate difficult conversations, apply the proven SLII® leadership model to support your team’s growth and foster a culture of innovation and strategic thinking. Designed for leaders across all industries, this program strengthens relationships, drives performance and empowers you to lead with clarity, confidence and creativity.

Delivered over four focused days, the program equips you with a versatile leadership toolkit built for real-world challenges. Each workshop offers hands-on strategies you can apply immediately from managing sensitive issues and adapting your leadership style to inspiring creative thinking within your team.