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Customer Service Representative Courses in Rockingham

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Rockingham?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Rockingham

The following providers offer Customer Service Representative courses in Rockingham, Western Australia.
Insight Training
32142
3
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
North Metropolitan TAFE
52786
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
1
Foundation Training Australia
31972
1
AMA Training Services
2010
1
IPS Institute
32186
1
Tubal
51679
3
Arrow Training Services
6127
1
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Training Unlimited
20891
1
Reach For Training
91280
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Skills Strategies International
2401
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Cartec Training
52502
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
The University of Notre Dame Australia
0064
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

For those looking to embark on a rewarding career in customer service, there are numerous Customer Service Representative courses in Rockingham to suit every level of experience. With 18 courses available, both beginners and experienced learners can find suitable options to develop their skills and enhance employability. Notably, there are 16 beginner courses focused on fundamental skills, such as the Certificate III in Retail and the Certificate II in Retail Services, which are ideal for those starting their journey.

Training is readily accessible in the Rockingham area through reputable providers such as Cartec Training, offering the Certificate III in Business (Customer Engagement), among others. Moreover, those seeking to further their qualifications can explore advanced options like the Certificate IV in General Insurance or the Certificate IV in Hospital or Health Services Pharmacy Support, suitable for individuals with prior experience.

Participants in these courses will be well-prepared for a variety of job roles within the customer service field. Opportunities abound for a range of positions, including Customer Service Officer, Customer Service Manager, and Service Delivery Manager. These roles not only allow individuals to apply their training but also offer the chance to grow within the dynamic and ever-evolving customer service industry.

In addition to the comprehensive training options, potential students can benefit from the extensive knowledge areas related to customer service. Consider exploring Customer Engagement and Retail Operations courses to widen your skill set. By completing these programs, you’ll be equipped to take on various roles within the growing customer service landscape.

Finally, pursuing Customer Service Representative courses in Rockingham is an excellent way to pave your path towards success. Whether you aspire to be a Store Manager or a Retail Team Leader, the available courses will provide the essential skills and knowledge needed to thrive. Take your first step today and unlock new possibilities in the customer service arena!