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Customer Service Representative Courses in Canberra

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Canberra?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Canberra

The following providers offer Customer Service Representative courses in Canberra, Australian Capital Territory.
River Oak College
46425
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
Australian College of Higher Studies
90924
1
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Tubal
51679
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Alffie
41206
2
Learning Sphere
91718
1
Reach For Training
91280
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're looking to jumpstart your career in customer service, there is an exciting range of Customer Service Representative courses in Canberra available to help you succeed. With a total of 17 courses offered in the area, there is something for everyone, from those just beginning their journey to seasoned professionals seeking advancement. For those who are new to this field, beginner courses such as the Certificate III in Retail or the Certificate III in Business (Customer Engagement) are highly recommended to provide foundational knowledge and skills.

Canberra's diverse training options cater to varying levels of experience. For beginners, the Customer Experience: Elevate course not only focuses on practical customer service skills but also enhances your understanding of customer experience management. Alternatively, for those on a tighter schedule, the Customer Service Skill Set provides concentrated training on core service competencies, making it an ideal choice for rapid skill acquisition. Additionally, courses like the Certificate I in Retail Services and Certificate II in Customer Engagement help learners build confidence and competence in customer interaction.

For those with some prior experience, Canberra offers advanced options to further enhance your qualifications. The Certificate IV in General Insurance and the Certificate IV in Hospital or Health Services Pharmacy Support are excellent choices for experienced learners aiming to specialise and elevate their career in the customer service field. These courses will not only provide you with in-depth knowledge but also give you a competitive edge in the job market.

With a wide variety of Customer Service Representative courses in Canberra, you have the opportunity to gain essential skills that can lead to a rewarding career in customer service. Whether you're starting fresh or looking to enhance your existing qualifications, the right course is available for you. Take the first step towards your new career path today by exploring the available options at Courses.com.au. Don’t miss out on the chance to invest in your future right here in Canberra!