Customer Service Representative Courses in Toowoomba
There are 5 courses available within the Toowoomba area for people who want to become a customer service representative.
BSB30120
Online, On Campus, Distance, Workplace
More info
Possible job outcomes:
Executive Assistant
Administration Officer
Data Entry Clerk
Office Assistant
Receptionist
Personal Assistant
Accounts Clerk
Payroll Clerk
Appointment Setter
Operations Coordinator
Area Manager
Administration Manager
Regional Manager
Business Administrator
School Administration Officer
Customer Service Representative
Scheduler
Administrative Assistant
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 12 months.
SIR30216
Online, On Campus, Distance, Workplace
More info
Possible job outcomes:
Customer Service Representative
Retail Assistant
Buyer
Cashier
Customer Service Assistant
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.
This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team.
The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package..
Average duration: 12 months.
BSB30120
Online, On Campus, Distance, Workplace
More info
Possible job outcomes:
Customer Service Representative
Customer Service Assistant
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..
Average duration: 12 months.
SIR20216
Online, On Campus, Distance, Workplace
More info
Possible job outcomes:
Retail Assistant
Customer Service Representative
Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol..
Average duration: 12 months.
SIR10116
Online, On Campus, Workplace
More info
Possible job outcomes:
Retail Assistant
Customer Service Representative
The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities..
Average duration: 6 months.
Frequently Asked Questions
How can I become a customer service representative?
To become a customer service representative in Toowoomba, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Toowoomba?
You can train to become a customer service representative by completing a qualification with Foundation Education (established in 2012) or Open Colleges (established in 2002). Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There is one campus within the Toowoomba area that provides customer service representative training. This campus is 9999km away from the center of Toowoomba. You can also study a customer service representative course through online or distance learning. Find a course provider that best suits your needs.
Job Pathways
Here are some potential career pathways within customer engagement and retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.