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Customer Service Representative Courses in Newcastle

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Newcastle?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Newcastle

The following providers offer Customer Service Representative courses in Newcastle, New South Wales.
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
3
Arrow Training Services
6127
1
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Wesley Vocational Institute
90091
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
Atwea College
90020
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Reach For Training
91280
1
Australian College of Higher Studies
90924
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

For those seeking to begin a rewarding career in customer service, the Customer Service Representative courses in Newcastle offer a variety of options tailored to different learning levels. With 18 courses available, including 16 designed for beginners, aspiring professionals can find suitable training to enhance their skills and employability in the bustling Newcastle area. Renowned courses such as the Certificate III in Retail and the Certificate II in Retail Services are just a couple of examples that cover essential competencies in customer engagement and retail operations.

Newcastle's local training provider, Wesley Vocational Institute, offers a range of reputable courses that are recognised across the industry. In addition to beginner qualifications, there are also advanced options available such as the Certificate IV in General Insurance and the Certificate IV in Hospital or Health Services Pharmacy Support, making it easier for learners with more experience to upskill and advance their careers.

Throughout your training, you'll develop key skills that are integral to various job roles. Positions like Customer Service Officer, Customer Experience Manager, and Retail Assistant are just a few opportunities that await those who complete these training courses. These roles not only provide fulfilling career paths but also allow you to make significant contributions to businesses in the Newcastle region.

The business courses, retail courses, and customer engagement courses available in Newcastle are designed to equip learners with the essential knowledge to thrive in competitive environments. By enrolling in one of the courses, you are taking the first step toward achieving a rewarding customer service career and gaining access to a diverse range of job prospects in the community.

With a focus on practical skills and real-world applications, the Customer Service Representative courses in Newcastle ensure that students are well-prepared for the dynamic nature of the front-line service roles. If you’re ready to start your journey or enhance your career, explore the courses available today, and take advantage of the opportunities that working in customer service can bring to your life in Newcastle.