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Customer Service Officer Courses in Brisbane

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

    • 0.956 AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

      Explore all careers
  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Officer in Brisbane?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Brisbane

The following providers offer Customer Service Officer courses in Brisbane, Queensland.
MCI Institute
91088
1
Upskilled
40374
2
Work Savvy
91778
1
Australian Vocational Academy
0826
1
South Regional TAFE
52790
1
Lowood State High School
30392
2
Motor Traders Association of NSW
90402
1
AdvancED Education & Training
41332
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Axiom College
40489
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Construction Training Institute
31449
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

If you are keen on pursuing a career as a Customer Service Officer, there are numerous Customer Service Officer courses in Brisbane designed for both beginners and those with prior qualifications. Those new to the field can consider the popular Certificate III in Business BSB30120, or the Certificate III in Community Pharmacy SIR30116. These courses are offered by reputable training providers including ATTC and The Pharmacy Guild of Australia, ensuring you receive quality education that is recognised in the industry.

For individuals with some experience, the advanced Certificate IV in Local Government LGA40120 is an excellent option, also available through esteemed providers such as Churchill Education. As you gain the necessary skills through these Customer Service Officer courses in Brisbane, you may find yourself exploring various career paths such as a Customer Relationship Manager or a Service Delivery Manager. Understanding these potential job roles helps in aligning your educational journey with your career aspirations.

The training landscape in Brisbane is rich with options tailored to the bustling customer service sector. Whether you choose to start with an entry-level course like the Certificate II in Applied Digital Technologies or advance your skills through specialised training, there is much to explore. You can easily navigate through various related fields of study that lead to promising job roles, ranging from a Customer Service Representative to a Business Relationship Manager. With over 16 courses available, your pathway to a fulfilling career in customer service is just a click away!