How do I become a Customer Service Officer in Maitland?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Maitland
The following providers offer Customer Service Officer courses in Maitland, New South Wales.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- SITXCCS014 Provide Service to Customers
- 11040NAT Certificate III in Career Advancement
- SITXFIN007 Process Financial Transactions
- BSBTEC301 Design and Produce Business Documents
- BSBOPS305 Process Customer Complaints
- LGA50120 Diploma of Local Government (Rates)
- SITHGAM023 Attend Gaming Machines
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- FWP20616 Certificate II in Timber Merchandising
- FNS20120 Certificate II in Financial Services
- LGA30120 Certificate III in Local Government (Leadership & Management)
- BSBOPS404 Implement Customer Service Strategies
- HLTSS00065 Infection control Skill Set (Retail)
- LGA30120 Certificate III in Local Government
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- BSBWRT311 Write simple documents
- SIR30316 Certificate III in Business to Business Sales
- TLIE2007 Use communications systems
- BSBSS00107 Marketing and Communication Foundations Skill Set
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- AUR20116 Certificate II in Automotive Administration
- BSB30415 Certificate III in Business Administration
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- 10728NAT Certificate II in Spoken and Written English
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- TLI31321 Certificate III in International Freight Forwarding (Operator)
Customer Service Officer careers
Discover the wide range of Customer Service Officer courses in Maitland, designed to equip you with the essential skills and knowledge required for a successful career in customer service. Whether you’re just starting out or looking to advance your career, there are 18 courses available in the Maitland area tailored to your needs. For beginners, courses like the Certificate III in Business and the Certificate II in Financial Services provide a solid foundation in business principles, helping you build valuable skills for various customer service roles.
If you're an experienced learner, consider enhancing your qualifications with advanced options such as the Certificate IV in Local Government. This course is ideal for those seeking to bolster their expertise and advance into managerial positions. With several local training providers, including Novaskill and TAFE NSW, you’ll find expert guidance and resources tailored to your learning journey in Maitland, 2320, Australia.
In addition to academic credentials, pursuing a career as a Customer Service Officer can lead to various exciting job roles. Explore opportunities such as a Customer Relationship Manager, a Service Delivery Manager, or even a Customer Service Manager. These roles are not only rewarding but also critical in creating positive customer experiences and driving business success in Maitland.
By enrolling in one of the Customer Service Officer courses in Maitland, you'll position yourself for success in a thriving industry. With leading training providers like ACIMS and GoTrain offering specialised programs, you can gain the skills necessary to excel in high-demand roles. Start your journey today and take the first step towards a fulfilling career in customer service!