How do I become a Customer Service Officer in Toowoomba?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Toowoomba
The following providers offer Customer Service Officer courses in Toowoomba, Queensland.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR21120 Certificate II in Automotive Sales
- FWP20616 Certificate II in Timber Merchandising
- LGA40120 Certificate IV in Local Government
- PSPGEN100 Manage Conflict
- ICT20120 Certificate II in Applied Digital Technologies
- BSBTEC301 Design and Produce Business Documents
- 10856NAT Certificate IV in English Proficiency
- 10728NAT Certificate II in Spoken and Written English
- LGA30120 Certificate III in Local Government (Rates)
- AUR20116 Certificate II in Automotive Administration
- LGA30120 Certificate III in Local Government (Leadership & Management)
- 22646VIC Certificate IV in EAL (Further Study)
- LGA50120 Diploma of Local Government (Rates)
- SITSS00088 Online Engagement for Small Business
- SITXCCS014 Provide Service to Customers
- BSBOPS305 Process Customer Complaints
- TLIE2007 Use communications systems
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- FNS20120 Certificate II in Financial Services
- PSPETH009 Maintain and Enhance Confidence in Public Service
- LGA30120 Certificate III in Local Government
- SIR30316 Certificate III in Business to Business Sales
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- BSBSS00107 Marketing and Communication Foundations Skill Set
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SITXFIN007 Process Financial Transactions
- BSBWRT311 Write simple documents
Customer Service Officer careers
For those looking to pursue a career in customer service, the Customer Service Officer courses in Toowoomba provide a variety of options tailored to diverse learning needs. With 15 courses available ranging from beginner to advanced levels, individuals with no prior experience can undertake popular introductory programmes such as the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116. These courses equip learners with essential skills that prepare them for various roles within the customer service sector.
Experienced learners can enhance their qualifications with advanced options like the Certificate IV in Local Government LGA40120. This blend of beginner and advanced Customer Service Officer courses in Toowoomba ensures that aspiring professionals can find the right fit, regardless of their current expertise.
The skills acquired through these courses not only pave the way for becoming a Customer Service Officer but also open doors to various related roles in the industry. Alongside customer service positions, paths are available toward becoming a Customer Relationship Manager or a Customer Experience Manager. Each course offers a comprehensive overview that supports learners in advancing their careers within the vibrant landscape of Toowoomba's job market.
Moreover, the business courses affiliated with these qualifications focus on core aspects of customer engagement, crucial for anyone aiming to thrive in this field. With a strong emphasis on customer dynamics, these Customer Service Officer courses in Toowoomba are designed to meet the growing demand for skilled professionals who can effectively manage client relationships and contribute to business success.