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Customer Service Officer Courses in Rockingham

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Rockingham?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Rockingham

The following providers offer Customer Service Officer courses in Rockingham, Western Australia.
Foundation Education
22557
1
MCI Institute
91088
1
Upskilled
40374
2
Australian Vocational Academy
0826
1
Gateway Training Academy
32305
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
North Metropolitan TAFE
52786
3
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
3
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
IDEA
46284
1
Health Science Hub
52806
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

If you're looking to embark on a career as a Customer Service Officer, Rockingham offers a variety of courses tailored to both beginners and experienced learners. With 16 Customer Service Officer courses available in the area, you can find a program that perfectly aligns with your skills and career goals. Convenient options for study include the Certificate III in Business BSB30120 and the highly regarded Certificate III in Community Pharmacy SIR30116, both of which are designed for those starting their journey in customer service.

For aspiring professionals with no prior experience, there are numerous beginner courses such as the Certificate III in Business (Administration) BSB30120 and the Certificate II in Financial Services FNS20120. These courses not only provide essential skills in customer service but also open doors to various career paths. If you're interested in certifications in specialised areas, the Infection Control Skill Set (Retail) HLTSS00065 may enhance your employability in health-related customer service environments.

For individuals with prior qualifications, advanced options like the Certificate IV in Local Government LGA40120 and the Certificate IV in EAL (Further Study) 22646VIC are ideal for expanding your knowledge and competencies in higher-level customer service roles. These courses are delivered by respected training providers in the Rockingham area, including Greystone College, GTA, South Metropolitan TAFE, and IDEA, all contributing to local industry needs.

In addition to pursuing accredited courses, students in Rockingham may find it beneficial to explore the various job roles associated with customer service. Positions like Customer Relationship Manager, Service Delivery Manager, and Customer Service Representative are specifically sought after in the region. With the right training, you can step into roles such as Customer Service Manager or even elevate your career as an Account Manager.

To learn more about the available options, visit the Customer Service Officer courses in Rockingham page. With the local training ecosystem rich in diverse offerings, Rockingham is the perfect place to develop your skills and advance your career in customer service. Whether you're taking your first steps into the workforce or enhancing your capabilities for career advancement, these courses equip you with the necessary tools to succeed in a competitive job market.