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Customer Service Officer Courses in Thuringowa

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Thuringowa?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Thuringowa

The following providers offer Customer Service Officer courses in Thuringowa, Queensland.
Foundation Education
22557
1
MCI Institute
91088
1
Upskilled
40374
2
Just Careers Training
91413
1
Australian Vocational Academy
0826
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

Are you looking to start a rewarding career in the customer service sector? The Customer Service Officer courses in Thuringowa offer a variety of training options to suit both beginners and experienced learners. With a strong emphasis on vocational education and training (VET) and short courses, there are 15 courses available in the Thuringowa area, designed to enhance your skills and boost your career prospects in customer service.

For those new to the field, there are 14 beginner courses available, including the popular Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116. These courses cater to learners with no prior experience or qualifications, providing a solid foundation in essential skills such as customer engagement, communication, and problem-solving. If you’re keen on building a career in customer service, these beginner courses are the perfect starting point.

For seasoned professionals looking to advance their skills, there is 1 advanced course available – the Certificate IV in Local Government LGA40120. This course is tailored for those with prior qualifications, focusing on leadership and management competencies that can enhance your performance as a Customer Service Officer. Pursuing this qualification can also open doors to various job roles within the industry.

The field of customer service links to broader areas of study such as Business courses and Customer Engagement. With relevant training, you can explore diverse career paths, including roles such as Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager. These positions require a blend of interpersonal skills and the ability to think critically about customer needs.

Thuringowa is home to a thriving community, making the demand for skilled customer service professionals ever-present. By enrolling in one of the Customer Service Officer courses in Thuringowa, you are taking a significant step towards a fulfilling career while also contributing to the local job market. Equip yourself with the skills needed to succeed and explore various opportunities such as a Customer Service Representative, Customer Service Manager, and many more exciting roles within the customer service industry. Your journey in customer service starts here!